Crista Albano
Ottawa,ON
Summary
Dynamic Relationship Manager with a proven results driven track record at Royal Bank of Canada, excelling in client acquisition and portfolio management. Successfully achieved over $25MM in new client sales YOY, showcasing exceptional leadership and CRM proficiency. Demonstrated expertise in team leadership and development. Renowned for detail-oriented approach and effective organizational skills, driving unparalleled financial solutions in the automotive finance sector.
Overview
12
12
years of professional experience
Work History
Relationship Manager, Commercial Financial Services-Automotive Finance
Royal Bank of Canada
11.2022 - Current
- Achieved annual sales goals for new client acquisition of over $25MM YOY
- Daily management of commercial client banking/portfolio of $270MM+
- Completed annual reviews & monthly risk monitoring associated with lending facilities
- Relationship management of new and existing RBC Commercial Automotive customers
- Partner with RBC Specialist to provide the best financial advice to automotive clients
- Lead, train & co-management of retail account managers to grow MS
Senior Retail Account Manager Automotive Finance
Royal Bank of Canada
03.2019 - 11.2022
- Managed 118 automotive dealer relationships with goal to increase retail volume to RBC
- Responsible for achieving aggressive monthly sales targets; on average 10 million/month
- Daily credit application analysis and support provided to finance managers
- Sales process and credit coaching to dealer staff to increase profitability
- Responsible for the reputation of RBC Automotive Finance in Ontario North East
- Monthly market share and volume reporting summarized to senior management
Sales Manager & Finance Manager
Mendes Motors Ltd
Ottawa
06.2017 - 03.2019
- Managed a team of 18 sales associates to promote and ensure productivity, customer service and profitability
- Worked closely with the General Manager to plan, develop and maintain monthly sales targets capturing high level client satisfaction
- Provided 1-1 coaching with focus on client experience & retention
- Monthly sales performance reviews with staff to improve performance
- Worked closely with the service and client care departments to promote positive client experiences and corporate cohesiveness
- Accountable for financial services department overall profitability & training
- Responsible for all aspects of financial services for new and used vehicle purchasing
- Achieved consistent monthly gross profits of $50k-$60k as a finance manager
- Maintained strong business relationships with banking representatives, warranty and insurance companies
Finance Manager
Myers Barrhaven Toyota
Ottawa
11.2016 - 06.2017
- Responsible for all aspects of financial services for new and used vehicle purchasing
- Maintained a per car average of $1500
- Co-managed a team of 12 sales staff in selling & delivering vehicles
- Responsible for customer relations and accounting to ensure excellent client experience and enhance corporate success
- Shared sales management duties pertaining to desking and closing vehicle sales
- Maintained consistent business relationships with banking representatives, warranty and insurance companies to improve personal and team sales success
- Facilitate the sales of warranties, loan protection insurance, chemical/aesthetic protection on vehicles and loan applications
Small Business and Personal Account Manager Intern
Royal Bank of Canada
Belleville
04.2015 - 11.2016
- Managed both personal and business accounts for the Belleville/Quinte Region; worked with clients to increase cash flow and decrease debt
- Communicated comprehensive financial advice to clients with a focus on improving wealth and financial wellbeing
- Managed client files for a variety of financial products including business loan applications for business and personal credit cards, loans and mortgages
- Attention to detail on all client files to ensure RBC policies and procedures adhered to
- Recommended RBC products and services to clients, as appropriate, with a view to planning and improving business activities and overall financial wellbeing
Business Manager
Tony Graham Scion Toyota
Ottawa
07.2013 - 04.2015
- Managed the financial services of vehicle purchasing for a high volume Toyota dealership
- Consistently maintained the highest per car average in the company among Finance & Insurance Products ($1400-$1500 average per month with monthly gross profits averaging $50k)
- Managed a team of over 20 sales staff in the sales process, selling and delivering of new, used and lease vehicles
- Facilitated the sales of warranties, loan protection insurance, chemical/aesthetic protection on vehicles and loans applications
- Managed all client files, including but prime/non-prime loan approvals, life and accident/health insurance payouts and finances
- Played an active role in customer relations to ensure a positive overall client experience, increase brand loyalty and ensure corporate success
Education
Coaching and Influencing Others -
RBC Leap Course
01.2024
Fundamentals of Accounting -
University of Toronto
01.2022
Bachelor of Arts - General Degree in Psychology Minor in Sociology
Carleton University
01.2010
Skills
- Strong Performance Under Stress
- Detail-Oriented Approach
- Effective Organizational Skills
- Superior oral & written communication skills
- Effective Time Manager
- Self-Motivated Professional
- Team leader with growth mindset
- Coaching and leadership skills
- Account management
- Sales strategies
- Proficiency with Salesforce
- Proficiency with Tableau
- Proficiency with DealerTrack
- Proficiency with Microsoft Office
- Proficiency with PowerPoint
- Full sales process experience
- B2B sales
- Managing a sales team
- Interpersonal & presentation skills
- Planning & operations experience
- Accountability
- Change management
- CRM proficiency
References
Available Upon Request
Hobbies and Interests
- Health, fitness and lifelong learner
- Nature, Camping and Outdoors
- Avid golfer
- Spending quality time with friends and family
Volunteer Experience
- Outside Looking In-Future Leaders Program, 2021, Business Mentor, Supported youth in determining necessary steps to achieve their small business goals through relationship building and supportive motivational development
- Rideau Osgoode Minor Softball Association, Ottawa, ON, 2018-2019, Coach, Coached boys age 5-6 years old in the fundamentals of softball
- Heart & Stroke Big Bike Fundraiser, Belleville, Ontario, 2016, Fundraised over $5000 for the Heart & Stroke Foundation and participated in a large team bike ride of 12 to demonstrate community support for an amazing cause.
- Royal Bank Blue Water Day, Kingston, Ontario, 2016, Organized and facilitated a one-day event focusing on the education of water preservation for grade 4 students in the Kingston/Quinte Region.
- Big Brother Big Sister Ottawa, 09/01/11, 12/31/13, Mentoring In School Program, Organized, planned & raised funds for a holiday food drive to provide food and gifts for seven underprivileged families during the holiday season.
- Big Brother Big Sister Ottawa, 09/01/11, 12/31/13, Holiday Hamper Fundraiser Program, Operated a site-based program within the school to enrich the life of a young child through friendship building and positive socialization.
Educationcourses
- Coaching and Influencing Others, 2024, RBC Leap Course
- Fundamentals of Accounting, 2022, University of Toronto
- Bachelor of Arts General Degree in Psychology Minor in Sociology, 2010, Carleton University
- Occupational Health & Safety Certified Level I & II
- First Aid/ CPR Level C Certified
Timeline
Relationship Manager, Commercial Financial Services-Automotive Finance
Royal Bank of Canada
11.2022 - Current
Senior Retail Account Manager Automotive Finance
Royal Bank of Canada
03.2019 - 11.2022
Sales Manager & Finance Manager
Mendes Motors Ltd
06.2017 - 03.2019
Finance Manager
Myers Barrhaven Toyota
11.2016 - 06.2017
Small Business and Personal Account Manager Intern
Royal Bank of Canada
04.2015 - 11.2016
Business Manager
Tony Graham Scion Toyota
07.2013 - 04.2015
Coaching and Influencing Others -
RBC Leap Course
Fundamentals of Accounting -
University of Toronto
Bachelor of Arts - General Degree in Psychology Minor in Sociology
Carleton University
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