Crissy Redford
Edmonton,AB
Summary
Proactively pursued hands on experience in animals shelters and spay/neuter clinics to gain experience to help transition my career from the insurance industry to animal health care, demonstrating a long term commitment in this new field of work. I’ve had the pleasure of investing time, love and dedication to dogs since I was an adolescent. Growing up with an animal has given me the ability to show compassion and empathy not only to animals, but to humans as well. The past few years have been dedicated to finding my purpose and what drives me. I can honestly say animal care is my passion and because of this, I have an eager willingness to learn and grow as in the animal health care industry.
Overview
19
19
years of professional experience
Work History
Recovery Assistant/Surgery Scribe - Volunteer
Canadian Animal Task Force
Calgary, AB
05.2025 - Current
- Under the supervision of an RVT, continuously observing animals as they recover from anesthesia, checking vital signs, and alerting veterinary staff to any concerns.
- Providing warmth, comfort and a quiet environment for animals after surgery.
- Ensuring animals transferred from surgery are housed in clean crates with proper bedding.
- Once initial recovery stage complete, other duties might involve general animal care, walking dogs, feeding, cleaning crates.
- Recording observations and ensuring all appropriate documentation is complete.
Advanced Dog Handler - Volunteer
Edmonton Humane Society
Edmonton, AB
04.2025 - Current
- Support and safely manage dogs with complex behaviours using positive reinforcement.
- Confidently use proper leashing and harnessing techniques for dogs up to 100+ lbs, maintaining control even when pulling.
- Identify stress signals and adjust approach accordingly.
- Provide mental stimulation and training, not just physical exercise.
- Accurately record observations on physical activity, behaviour and any health concerns for staff.
- Adhere strictly to EHS heath, safety and disease management policies.
- Coordinate with staff and other volunteers for seamless dog care.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Fostered safe and stimulating environment for dogs, significantly reducing stress-induced behaviors.
- Improved dogs' socialization skills with consistent exposure to new people and animals, reducing anxiety and potential aggression.
- Observed animals closely to understand individual needs and behaviors.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
Dog Caregiver/Shift Lead - Volunteer
Alberta Animal Rescue Crew Society
Edmonton, AB
08.2023 - 03.2025
- Direct supervision of dogs basic needs: feeding, walking, cleaning kennels/crates, laundry and dishes.
- Assisting behaviour staff with enrichment activities to keep dogs mentally stimulated.
- Leading other caregivers (often volunteers) during shifts, ensuring tasks are completed effectively.
- Collaborating with shelter supervisor on supply stocking, assisting with intakes and fostering discharges.
- Maintaining cleanliness in animal care areas, including deep cleaning.
- Care for dogs designated as “staff only” or “shift lead only” or those in emergency/quarantine.
Commercial Insurance Account Manager
Lloyd Sadd Insurance Brokers
Edmonton, AB
03.2017 - 01.2021
- Service existing clients.
- Contact insurer for renewal quotes.
- Review renewal documents for accuracy against renewal quotes.
- Issue binding instructions to insurer.
- Complete premium comparison for the insured.
- Ensure renewal binders are completed accordingly.
- Work with EPIC managing system to maintain client records.
Commercial Insurance Agent
HUB International Insurance Services
Edmonton, AB
04.2013 - 03.2017
- Service existing clients.
- Provide renewal and new business quotations to insured.
- Completion of renewal binders.
- Process invoicing.
- Work with EPIC managing system to maintain clients records.
Insurance Agent
FPB Insurance Brokers
Edmonton, AB
05.2007 - 04.2013
- Service existing clients.
- Provide new business quotes and policies.
- Review and recommend coverage.
- Handle VIP accounts.
- Work with management on large projects.
- Build client rapport.
- Maintain retention of clients.
- Work with TAM managing system to update client portfolios.
Education
Diploma - Finance
Northern Alberta Institute of Technology
Edmonton04.2002
High School Diploma -
Holy Trinity Catholic High School
Edmonton, AB06.2000
Skills
- Behavioral support
- Professional boundaries
- Relapse prevention
- Client confidentiality
- Peer support
- Problem solving techniques
- Client relationship building
- Documentation
- Payment processing
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Collaboration and teamwork
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Verbal and written communication
- Client advocacy
- Care coordination
- Policy understanding
Languages
English
Native or Bilingual
Timeline
Recovery Assistant/Surgery Scribe - Volunteer
Canadian Animal Task Force
05.2025 - Current
Advanced Dog Handler - Volunteer
Edmonton Humane Society
04.2025 - Current
Dog Caregiver/Shift Lead - Volunteer
Alberta Animal Rescue Crew Society
08.2023 - 03.2025
Commercial Insurance Account Manager
Lloyd Sadd Insurance Brokers
03.2017 - 01.2021
Commercial Insurance Agent
HUB International Insurance Services
04.2013 - 03.2017
Insurance Agent
FPB Insurance Brokers
05.2007 - 04.2013
Diploma - Finance
Northern Alberta Institute of Technology
High School Diploma -
Holy Trinity Catholic High School