CRISS WARNER
Los Angeles,CA
Summary
Dynamic professional with 15+ years of expertise spanning:
Financial Services: Home Retention Counseling and Elite Financial Advisory, specializing in mortgage solutions and client financial management
Business Development: Entrepreneurial leadership as Founder of Urbn Sole Gardn driving sustainable business growth and market expansion.
Customer Experience Excellence: Distinguished track record in premium service delivery across aviation (American Airlines), luxury travel (American Express Platinum), and financial sectors, consistently exceeding service metrics and building long-term client relationships. Demonstrated success in combining financial advisory skills with exceptional customer service, resulting in sustainable business growth and client satisfaction. Proven ability to manage high-stakes client interactions while delivering solutions-oriented guidance across diverse industries.
Overview
14
14
years of professional experience
1
1
Certification
Work History
GARDENING CONSULTANT
Urbn Sole Gardn
02.2017 - Current
- Developed and launched successful educational programs including Gardening 101, Composting 101
- Created sustainable urban agriculture programs focusing on eco-friendly food growing practices
- Designed and delivered customized consulting services for urban farming and gardening projects
- Managed business operations including marketing, sales, and customer relationship management
- Built a community-focused brand reaching 7,075+ followers across social media platforms
- Developed comprehensive course materials and training programs for sustainable gardening
HOME RETENTION COUNSELOR
THE RETENTION GROUP/PATHWAY MORTGAGE RELIEF
01.2024 - 01.2025
- Provided comprehensive counseling to homeowners facing financial hardship
- Analyzed financial documentation to determine eligibility for loan modification programs
- Developed customized solutions to help clients maintain homeownership
- Maintained compliance with federal and state mortgage regulations
- Collaborated with lending institutions to negotiate favorable terms for clients
- High volume warm and cold calling; 150-200 calls daily
ELITE ADVISOR
AMERICAN EXPRESS WAH/CONCENTRIX
01.2023 - 11.2023
- Resolved complex customer disputes regarding billing statements and account balances
- Maintained comprehensive knowledge of credit card regulations and compliance requirements
- Managed confidential customer account information with attention to detail
- Identified and executed cross-selling opportunities within existing customer base
- High volume incoming calls from prospects and card holders; 100-150 calls daily
INSIDE SALES SUPPORT
POSIGEN SOLAR DEVELOPER LLC
10.2021 - 03.2023
- Managed high-volume customer interactions while maintaining quality service standards; 100-200 cold calls daily
- Generated and qualified leads through outbound calling campaigns
- Utilized CRM software to track sales goals and monitor customer satisfaction
- Built and maintained long-term customer relationships through personalized communication
- Appointment Setting
DAIRY BUYER/ORDER WRITER/FLOATER
Whole Foods Market
11.2016 - 07.2020
- Managed vendor relationships and negotiated cost-effective purchasing agreements
- Orders perishable and/or non-perishable grocery products and maintains appropriate back stock levels.
- Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
- Replenishes products through proper buying procedures.
- Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
- Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
- Ability to work effectively in multiple departments in one work day depending on the stores needs up to ; 8-10 hrs daily
TRAVEL COUNSELOR
American Express Platinum Travel
10.2013 - 12.2015
- Created customized travel itineraries based on client preferences and budgets
- Utilized Sabre and other booking systems to arrange comprehensive travel packages
- Maintained current knowledge of industry trends and travel regulations
- Coordinated complex travel arrangements for high-value clients
- High volume incoming calls from elite card holders; 50-75 calls daily
TICKET AGENT
American Airlines LAX T4
11.2011 - 10.2013
- Managed high-volume passenger check-ins while maintaining exceptional customer service standards
- Resolved complex booking issues and handled flight disruptions professionally
- Processed upgrades, seat assignments, and special service requests
- Ensured compliance with TSA regulations and airline policies
- Handled baggage services and coordinated with various airport departments
- Maintained accurate documentation for international travel requirements
- Ability to work 8-12hr on any given day depending on airline needs.
Education
Associate in Arts - Education
East Los Angeles College
Monterey Park, California12.2006
Associate of Arts - Computer And Information Sciences
Harvard University ONLINE
Cambridge, MA01-2026
Skills
- Project & Client Management
- Team Leadership
- Risk Assessment
- Technical Skills
- CRM Software
- Google Workspace
- Microsoft Office Suite
- Database Management
- Digital Content Creation
- Industry Expertise
- Mortgage Services
- Customer Relations
- Salesforce
- Sabre
- Social Media Management
Certification
- Sabre Certification - Flagship University DFW
- FFA Certification
LANGUAGES
English (Native)
Spanish (Conversational)
Timeline
HOME RETENTION COUNSELOR
THE RETENTION GROUP/PATHWAY MORTGAGE RELIEF
01.2024 - 01.2025
ELITE ADVISOR
AMERICAN EXPRESS WAH/CONCENTRIX
01.2023 - 11.2023
INSIDE SALES SUPPORT
POSIGEN SOLAR DEVELOPER LLC
10.2021 - 03.2023
GARDENING CONSULTANT
Urbn Sole Gardn
02.2017 - Current
DAIRY BUYER/ORDER WRITER/FLOATER
Whole Foods Market
11.2016 - 07.2020
TRAVEL COUNSELOR
American Express Platinum Travel
10.2013 - 12.2015
TICKET AGENT
American Airlines LAX T4
11.2011 - 10.2013
Associate in Arts - Education
East Los Angeles College
Associate of Arts - Computer And Information Sciences
Harvard University ONLINE
Similar Profiles
Cristalinda ConklinCristalinda Conklin
Restaurant Waiter at Olive GardnRestaurant Waiter at Olive Gardn
Laila FaridLaila Farid
Sales Associate at URBNSales Associate at URBN
Alberto LimontitlaAlberto Limontitla
General Laborer at URBN BLDRSGeneral Laborer at URBN BLDRS
Grace BonafedeGrace Bonafede
TV Talent Assistant to Andrew Kurland at Creative Artists Agency (CAA)TV Talent Assistant to Andrew Kurland at Creative Artists Agency (CAA)
Christian PalmerChristian Palmer
Manager at Mr. T RestaurantManager at Mr. T Restaurant