CRISPINA Caganan
Kelowna,BC
Summary
Proven leader in Property and Leasing Management, adept at boosting occupancy rates and maximizing rental income, as demonstrated at Centurion Property Associates Inc and previous company. Excels in tenant relations and property inspections, ensuring high standards and satisfaction. Skilled in administrative leadership and customer service, consistently achieving significant operational improvements.
Overview
7
7
years of professional experience
Work History
Junior Property Manager
Centurion Property Associates Inc.
01.2023 - Current
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Maximized rental income while minimizing expenses through effective planning and control.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Interviewed, hired, and trained new staff.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Managed leasing personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Site Manager
Broadstreet Properties Ltd.
08.2022 - 01.2023
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Inspected cleanliness of common areas and offices.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move in/move-out walk-throughs with tenants.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Community Manager
Nearctic Property Group
03.2019 - 02.2022
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Evaluated property conditions and recommended improvements.
Leasing Manager / Community Manager
Strategic Group
04.2017 - 03.2019
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Generated leads for sales and rental properties through cold calls and referrals.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Education
GED -
Canadian Tourism College
Vancouver, BC07.2024
GED -
University of Batangas - Engineering
Philippines05.2001
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Tenant relations
- Sales and Marketing
- Administrative Leadership
- Creative and Adaptable
Languages
English
Native or Bilingual
Timeline
Junior Property Manager
Centurion Property Associates Inc.
01.2023 - Current
Site Manager
Broadstreet Properties Ltd.
08.2022 - 01.2023
Community Manager
Nearctic Property Group
03.2019 - 02.2022
Leasing Manager / Community Manager
Strategic Group
04.2017 - 03.2019
GED -
Canadian Tourism College
GED -
University of Batangas - Engineering
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