Cristina Mondragon
Long Beach
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing and solving problems. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors. Recognizes the importance of understanding customer desires and providing tailored solutions to foster loyalty.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Jitsu Last Minute Delivery
01.2023 - Current
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded vehicle and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
Operational Manager
Amazon DSP Logistics
01.2020 - 10.2022
- Company Overview: As a delivery service partner of Amazon, the operations manager will have the opportunity to help shape our company as we grow and work with people that take pride in their work and help make the BEST delivery company in the world.
- Review route commitments and inventory vehicles to determine proper vehicle allocations for cost-effective operations and future growth, including the ability to order and return rental vehicles as required
- Ensure vehicle road worthiness by working with dispatch to maintain safety requirements, ground vehicles and ensure a replacement vehicle is available; champion team compliance to all vehicle inspection safety requirements
- Work with teams to coordinate all repairs utilizing a combination of company vendors and 3rd party resources, provide recommendations on what vehicle inventory is required so standard repairs can be made quickly with little to no downtime on vehicles (e.g. shop supplies, special tools, mirrors, lights, bulbs, wiper fluid, etc.); coordinate with team members to facilitate the movement of vehicles to/from repair shops and cleaning facilities
- Oversee the collection and maintenance of all vehicle records (i.e., mileage, inspection data, maintenance data, maintenance schedule, vehicle registration, insurance information, rental reporting, DOT compliance data, etc.) for safety and compliance purposes while maintaining zero operational downtime
- Ensure team adherence to DVCR Pre and Post-trip inspection and update applicable systems and logs
- Oversee Dispatch and Rover Operations and coordinate rescues with other DA’s and mobile dispatch, ability to deliver packages to homes and businesses
- Design and implementing an off-site parking and dispatch plan consistent with the needs of the Delivery Station for vehicle parking and vehicle movements in/out of the facility
- Ability to conduct team performance reviews, give and receive constructive criticism
- Receive emergency and non-emergency calls and record significant information
- Support work communications with the management team
- Provide inspired leadership for the organization
- Help promote a company culture that encourages top performers and high morale
- Enter data in computer system and maintain logs of activities and other information
- Make important policy, planning and strategy decisions
- Processing Employment Development Department paperwork
- Hiring and processing Delivery Associates
- Attend weekly DSP Performance Review meetings
- Attend round table discussion meetings
- Ensure team adherence to DVCR Pre and Post-trip inspection and update applicable systems and logs
- Debrief with team members to close out the day.
- As a delivery service partner of Amazon, the operations manager will have the opportunity to help shape our company as we grow and work with people that take pride in their work and help make the BEST delivery company in the world.
Dispatcher
Amazon DSP Logistics
01.2020 - 12.2020
- A dispatcher is responsible for making sure all rostered drivers have a route in the system and in the right delivery area to ensure route completion in a timely and safe manner. You must have the necessary skills and knowledge to make route changes and assignments.
- FICO driving score
- Operate routes when needed and be ready to pick up routes in case drivers drop shifts
- Coordinate and troubleshoot Amazon loadouts & RTS process.
- Ability to identify, solve or escalate business challenges
- Light fleet management
- Oversee DA’s load vehicles and they meet the out of drive time goal
- Monitor the route and status of the routes to prioritize delivery scheduling
- Address problems and requests by transmitting information and providing solutions
- Moved from dispatcher to Operation Manager within 60 days
- Prioritize calls according to urgency and importance
- Manage stand up meetings
- Assist in hiring and training key management staff.
- Use phone or computer to send DA’S appropriate locations and route information
- Stay active on Amazon CHIME for important information needed regarding routes and other amazon concerns
- Responsible for delivery associates safety
- Managing an average of 80-125 Drivers
Delivery Associate
Amazon DSP Logistics
01.2020 - 12.2020
- Deliver packages to homes, retail locations and other delivery destinations while adhering strictly to delivery driving routes and time schedules for the Amazon DSP in a safe, timely manner while making sure the customer is satisfied. Being a delivery hero in the neighborhoods I serve - delivering hundreds of smiles to customers every day in the form of critical supplies, household goods, toys and so much more.
- Advanced from Delivery Associated to dispatch within 30 days
- Made on time deliveries for 150-180 stops daily 5 days a week
- FICO Score for mentor was in the 820 range or above
- Driver rating was fantastic weekly
- Able to load and unload packages up to a maximum 50 lbs., with or without reasonable accommodation, during a 10-hour work shift
- Loading and unloading cargo
- Able to handle the challenging workload and driving demands, including comfortable driving and working in varying weather conditions and in evenings with limited visibility
- Communicating with dispatch, drivers and other team members to make deliveries
- Following best practice for safety
- Use hand-held device for routing and customer delivery information
- Building and maintaining a healthy relationship with customers
- Meeting delivery deadlines
- Punctual and reliable to meet stringent attendance standards
- Safely maneuver vehicles to avoid incidents or accidents with people, vehicles or property
Recreational Aide
Long Beach Unified School District
01.2016 - 12.2018
- Under the supervision of a Principal or designee, provide for and assure a safe, clean and secure environment for students participating in playground, physical education, meal periods and recreational activities; organize and oversee recreational and playground activities; perform related duties as assigned.
- Teach the fundamentals of play and sportsmanship in recreational activities; and explain and demonstrate new games and contests
- Supervise 120-500 kids
- Check restrooms regularly
- Report unsafe conditions
- Participate in providing for assuring a safe, clean and secure environment for students involved in the lunch and playground area.
- Establish positive relationship with students and staff
- Communicate playground rules and expectations to all of the students
- Monitor and circulate within your designated area
- Maintain control and discipline of students participating in playground, physical education, meal periods and recreational activities.
- Report to Administrator all accidents and complete the districts 'accident' form
- Encourage students to use good manners
- Encourage and Praise good behavior
- Correct behavior in a way that avoids publicly humiliating a student
- Make sure all students are in the classrooms safe before leaving the area
- After school making sure all students left on playground are walked to the office before I check out for the day
- Patience towards children
- Apply and explain program rules, regulations and procedures
Site Director
Boys & Girls Club of Long Beach
01.2015 - 12.2018
- Directs the day-to-day operations of a Club site and oversees the implementation of programming within the Boys & Girls Clubs five core program areas. Responsible for the cleanliness and safety of sites, oversees the maintenance of all facilities, ensures compliance with health and safety guidelines, and staffing of program areas and performs all related duties. All job responsibilities are carried out within the framework of the policies and procedures of the organization with a positive demeanor.
- Assist in hiring
- Recruit, select, and manage assigned staff and volunteers, ensuring productive and effective performance. provide ongoing feedback and regular appraisal; identify and support professional development opportunities.
- Complete all funding reports by deadlines and work with the development office to secure funding for all programs.
- Ensures all programming meets State Educational Standards for content.
- Lead daily program activities
- Supervises and provides support for the lunch storage system and maintains accurate meal records for daily reporting.
- Identify and secure appropriate community resources to assist with program delivery.
- Manage monthly, or as needed, the site calendar completion, supply order requests, binder set-up, enrollment rosters, and emergency contact information.
- Responsible for 120 students and 6 staff
- Report all incidents/accidents to the Director of Operations.
- Maintain at least 95% attendance requirements and no more than 110% each month
- Ability to work with, develop, lead, mentor, and supervise youth ages 5 to 18 in small and large groups
Aquatics Coach
Long Beach Unified School District
01.2013 - 12.2015
- Analyzing swim techniques and determining skill levels, developing individualized swimming programs, educating swimmers on various styles, and overseeing training. Also recruiting new talent and preparing swimmers while motivating and inspiring them.
- Provide a positive learning environment for the athletes.
- Teach the skills necessary for successful performance.
- Manage athlete behavior during training sessions, meets and events.
- Take necessary and reasonable precautions to protect students, equipment, materials, and facilities.
- Uphold and enforce school rules, administrative regulations and School Board Policies.
- Attend all meets and events scheduled for the sport.
- Set a positive role model for students.
- Attend coaches’ meetings.
- Responsible for 40-65 students
Program Leader
Boys & Girls Club of Long Beach
01.2011 - 12.2013
- The Program Specialist plans, implements, and supervises young Club members and evaluates activities provided within a specific program area, supporting our priority outcome areas of Academic Success, Healthy Lifestyles, Good Character and Citizenship.
- Responsible for 20-25 students
- Effectively implement and administer programs, services and activities for drop-in members and visitors
- Create an environment that facilitates the achievement of youth development outcomes.
- Provide guidance and role modeling to members
- Monitor and evaluate programs, services and activities to ensure safety of members
- Prepare periodic activity reports
- Ensure a productive work environment
Education
High School Diploma -
Long Beach Jordan High School
Long Beach, CAAssociate of Arts -
Cerritos Community College
Cerritos, CASkills
- Microsoft Office
- Bi-lingual(Spanish)
- G Suite
- Superior customer service
- Clear communication
- Work prioritization
- Adherence to high customer service standards
- Organization, prioritizing, and multi-tasking
- Employee development and engagement
- Great team player
Timeline
Delivery Driver
Jitsu Last Minute Delivery
01.2023 - Current
Operational Manager
Amazon DSP Logistics
01.2020 - 10.2022
Dispatcher
Amazon DSP Logistics
01.2020 - 12.2020
Delivery Associate
Amazon DSP Logistics
01.2020 - 12.2020
Recreational Aide
Long Beach Unified School District
01.2016 - 12.2018
Site Director
Boys & Girls Club of Long Beach
01.2015 - 12.2018
Aquatics Coach
Long Beach Unified School District
01.2013 - 12.2015
Program Leader
Boys & Girls Club of Long Beach
01.2011 - 12.2013
High School Diploma -
Long Beach Jordan High School
Associate of Arts -
Cerritos Community College
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