Criselda Solano
Surrey
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
18
18
years of professional experience
Work History
Night Receiver
Princess Auto
02.2021 - 10.2021
- Contributed to successful inventory audits through diligent record-keeping of all received goods.
- Demonstrated adaptability with changing priorities while managing multiple tasks during busy night shifts.
- Ensured smooth overnight operations with timely unloading, sorting, and shelving of incoming products.
- Supported daytime staff by preparing shelves for easy restocking and ensuring proper merchandise placement.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Fostered a positive working environment among the night receiver team through effective collaboration and teamwork.
Admin/Bookkeeping Assistant
Autoboss Collision
01.2014 - 09.2018
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
- Assisted in timely invoicing for clients, ensuring prompt payments and positive cash flow.
- Processed employee and contractor expense reimbursements quickly.
- Assisted with payroll processing, including timesheet verification, benefit calculations, and distributing paychecks accurately and on time.
- Implemented orderly, organized filing systems for easy record retrieval.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Maintained inventory of office supplies and placed orders.
Junior Clerk
Penguin Meats Supply
03.2010 - 08.2011
- Enhanced office efficiency by organizing and maintaining accurate filing systems.
- Provided clerical assistance to senior staff, such as arranging meetings, making copies, and answering emails.
- Maintained strict confidentiality of sensitive information while managing files and records accurately.
- Received and processed payments, updated accounts and issued receipts.
- Managed inventory levels efficiently by tracking supplies usage patterns and placing orders proactively to avoid shortages.
Customer Service Representative
NCO Customer Management
12.2007 - 10.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Assistant Resident Manager
Mainstreet Equity Corporation
11.2006 - 06.2007
- Streamlined communication between residents and property management, fostering a positive living environment.
- Facilitated lease renewals with existing tenants, maintaining high retention rates within the community.
- Collaborated with maintenance staff to prioritize work orders, delivering efficient service to residents.
- Provided exceptional customer service by responding promptly to inquiries from current and prospective residents.
- Enhanced tenant satisfaction by promptly addressing and resolving maintenance requests and concerns.
- Maintained accurate records of rent payments, ensuring timely collection and minimizing delinquencies.
Cashier
Lordco Auto Parts
01.2004 - 10.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
No Degree - Medical Office Assistant .
British Columbia Institute of Technology
Burnaby, BCHigh School Diploma -
New Westminster Sec. School (sigma Program)l
New Westminster, BCHigh School Diploma -
Sir Charles Tupper Sec Schl-
Vancouver, BCNo Degree - Highschool
King George Sec School
Vancouver, BCSkills
- Self-motivated and independent
- Attention to detail
- Punctual and reliable
- Effective communication
- Customer service
- Verbal and written communication
Languages
English
Full Professional
Tagalog
Full Professional
Timeline
Night Receiver
Princess Auto
02.2021 - 10.2021
Admin/Bookkeeping Assistant
Autoboss Collision
01.2014 - 09.2018
Junior Clerk
Penguin Meats Supply
03.2010 - 08.2011
Customer Service Representative
NCO Customer Management
12.2007 - 10.2008
Assistant Resident Manager
Mainstreet Equity Corporation
11.2006 - 06.2007
Cashier
Lordco Auto Parts
01.2004 - 10.2006
No Degree - Medical Office Assistant .
British Columbia Institute of Technology
High School Diploma -
New Westminster Sec. School (sigma Program)l
High School Diploma -
Sir Charles Tupper Sec Schl-
No Degree - Highschool
King George Sec School
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