Cris Peitl
Hammonds Plains,NS
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills.
Bilingual in Portuguese and English
Overview
5
5
years of professional experience
Work History
Submission Specialist - Customer Support
ApplyBoard
Remote, ON
10.2021 - Current
- Review student documents to ensure student eligibility for consideration across diverse educational backgrounds.
- Work with partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students
- Work across teams to ensure program requirements and intakes are accurate, to ensure optimal student outcomes.
- Empathetically communicate application outcomes to our students, whether positive or negative.
- Assist applicants with program inquiries and requirements.
- Provide advice to students on alternative program options that meet their interests and educational backgrounds.
- Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities.
- Ensure application processes are regularly updated to ensure precision of process detail.
- Supports the student in processing their refund request based on the school's refund policy and process.
- Provide support to the customers (Student/School) through a variety of channels.
- Responsible for addressing escalated issues with the student or school.
- To check refund eligibility (deadlines, refund policy, intake, and tuition deposit paid).
- Coordinated with other departments to ensure efficient workflow processes.
Office Administrative Assistant
Iris Dentistry
Waterloo, Ontario
09.2019 - 10.2021
- Review insurance policies, submit claims, and speak with insurance companies to resolve issues.
- Track inventory, order supplies, pay vendors, collect accounts receivable.
- Schedule patient appointments and maintain the office calendar.
- Update and prepare patient charts for the dentist and dental hygiene, including specialized dental software, to enter patient information, as well as handle requests for copies of records.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
Education
Diploma - Office Administration - General
Conestoga College
Kitchener, ON04-2021
Bachelor of Science - Dentistry
Universidade Nove De Julho
Sao Paulo - Brazil12-2006
Skills
- Database entry
- Billing and invoicing
- Cross-functional collaborations
- Detail-oriented
- Customer service
- Time management
- Calendar management
- Documentation and reporting
- Excel spreadsheets
- Client Focus
- Teamwork
- Ability to work under pressure
Timeline
Submission Specialist - Customer Support
ApplyBoard
10.2021 - Current
Office Administrative Assistant
Iris Dentistry
09.2019 - 10.2021
Diploma - Office Administration - General
Conestoga College
Bachelor of Science - Dentistry
Universidade Nove De Julho
Similar Profiles
Shruti VoraShruti Vora
Strategic Recruitment Manager at ApplyBoardStrategic Recruitment Manager at ApplyBoard
Raveena DesaiRaveena Desai
Manager Public Relations at ApplyBoardManager Public Relations at ApplyBoard
Sankalp PuriSankalp Puri
Associate Manager - Customer Experience at ApplyBoardAssociate Manager - Customer Experience at ApplyBoard
Sankalp PuriSankalp Puri
Associate Manager - Customer Experience at ApplyBoardAssociate Manager - Customer Experience at ApplyBoard
Aaron DemondAaron Demond
Copy and Print Associate at StaplesCopy and Print Associate at Staples