Cris Peitl
Hammonds Plains,NS
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills.
Bilingual in Portuguese and English
Overview
5
5
years of professional experience
Work History
Submission Specialist - Customer Support
ApplyBoard
Remote, ON
10.2021 - Current
- Review student documents to ensure student eligibility for consideration across diverse educational backgrounds.
- Work with partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students
- Work across teams to ensure program requirements and intakes are accurate, to ensure optimal student outcomes.
- Empathetically communicate application outcomes to our students, whether positive or negative.
- Assist applicants with program inquiries and requirements.
- Provide advice to students on alternative program options that meet their interests and educational backgrounds.
- Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities.
- Ensure application processes are regularly updated to ensure precision of process detail.
- Supports the student in processing their refund request based on the school's refund policy and process.
- Provide support to the customers (Student/School) through a variety of channels.
- Responsible for addressing escalated issues with the student or school.
- To check refund eligibility (deadlines, refund policy, intake, and tuition deposit paid).
- Coordinated with other departments to ensure efficient workflow processes.
Office Administrative Assistant
Iris Dentistry
Waterloo, Ontario
09.2019 - 10.2021
- Review insurance policies, submit claims, and speak with insurance companies to resolve issues.
- Track inventory, order supplies, pay vendors, collect accounts receivable.
- Schedule patient appointments and maintain the office calendar.
- Update and prepare patient charts for the dentist and dental hygiene, including specialized dental software, to enter patient information, as well as handle requests for copies of records.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
Education
Diploma - Office Administration - General
Conestoga College
Kitchener, ON04-2021
Bachelor of Science - Dentistry
Universidade Nove De Julho
Sao Paulo - Brazil12-2006
Skills
- Database entry
- Billing and invoicing
- Cross-functional collaborations
- Detail-oriented
- Customer service
- Time management
- Calendar management
- Documentation and reporting
- Excel spreadsheets
- Client Focus
- Teamwork
- Ability to work under pressure
Timeline
Submission Specialist - Customer Support
ApplyBoard
10.2021 - Current
Office Administrative Assistant
Iris Dentistry
09.2019 - 10.2021
Diploma - Office Administration - General
Conestoga College
Bachelor of Science - Dentistry
Universidade Nove De Julho
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