CRIS JOSEPH
Sydney,NS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Coffee Shop Worker
Robins Donuts
08.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Boosted sales through upselling techniques and suggesting additional menu items based on customer preferences.
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for customers.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Assisted in inventory management by tracking stock levels, placing orders as needed, and minimizing waste.
Cook
MIAN'S RESTAURANT
09.2022 - 09.2023
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Front Desk Receptionist
MID TOWN HOTEL
01.2021 - 11.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Education
Bachelor of Hospitality And Tourism Management -
Cape Breton University
Sydney, NSHigh School Diploma -
SSSS MODERN SCHOOL
PUNJAB,INDIA03.2020
Skills
- Order taking
- Reliability
- Time management
- Menu knowledge
- Customer service
- Multitasking
- Interpersonal skills
- Salesmanship
- Cash handling
- Safe Food Handling Practices
- Safe Food Handling
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- First Aid/CPR Certified
Timeline
Coffee Shop Worker
Robins Donuts
08.2023 - Current
Cook
MIAN'S RESTAURANT
09.2022 - 09.2023
Front Desk Receptionist
MID TOWN HOTEL
01.2021 - 11.2022
Bachelor of Hospitality And Tourism Management -
Cape Breton University
High School Diploma -
SSSS MODERN SCHOOL
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