Creary Grant
Career Transition Trainee (Entry-Level)
Toronto
Summary
Dynamic professional with a proven track record at TJX Companies, excelling in problem-solving and data entry. Enhanced inventory accuracy by implementing barcoding systems, boosting efficiency . Adept at coaching and mentoring, fostering team collaboration. Dependable and adaptable, consistently delivering exceptional results under pressure.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Language
Work History
Service & Customer Relations Professional – Career
Exploring New Career Opportunities
12.2024 - Current
- Delivered outstanding customer service by welcoming clients, identifying needs, and providing tailored solutions to encourage repeat business.
- Handled cash, card, and POS transactions with accuracy, reconciling daily balances, while ensuring smooth operations.
- Strengthened client relationships through clear communication, problem-solving, and a willingness to assist wherever needed.
- Adapted quickly to new technologies, systems, and processes, ensuring efficient workflows, and seamless transitions.
- Supported team operations by working flexible schedules, collaborating effectively, and maintaining high standards of professionalism.
Customer Experience - Client Advisor
Mississaugas Credit Medicine Wheel
01.2024 - 11.2024
- Delivered exceptional customer service by educating clients on product selection, strains, potency, and consumption methods while ensuring compliance with all regulations.
- Boosted sales performance by tailoring recommendations to customer needs, driving repeat business and enhancing overall satisfaction.
- Accurately processed transactions and maintained compliance with strict ID verification, cash handling, and point-of-sale procedures.
- Supported merchandising by stocking and organizing products in visually appealing displays, improving store flow and product visibility.
- Demonstrated adaptability by quickly mastering new inventory systems, product lines, and compliance tools while collaborating effectively with team members.
Culinary Support Associate
Royal Venetian Mansion
12.2023 - 06.2024
- Assisted chefs and kitchen staff with meal prep, chopping, marinating, and garnishing dishes, ensuring quality, and timely service.
- Maintained a clean, organized, and safe kitchen environment, following strict food safety and sanitation protocols.
- Coordinated with front-of-house staff to streamline service and reduce order errors during peak hours.
- Operated kitchen equipment, restocked supplies, and managed multiple tasks efficiently under high-pressure conditions.
- Adapted to different kitchen stations and tasks as needed, demonstrating versatility, teamwork, and attention to detail.
Inventory Control Specialist
TJX Companies
11.2023 - 12.2023
- Conducted monthly physical inventory counts and daily cycle counts, ensuring accuracy and up-to-date stock records.
- Verified incoming shipments, reconciled orders, and managed discrepancies with shippers to maintain inventory integrity.
- Operated warehouse equipment, including forklifts and pallet jacks, to safely move, load, and store products.
- Maintained organized storage and tracked product locations to improve retrieval efficiency and stock visibility.
- Collaborated with supervisors and team members to monitor supply levels and meet operational needs.
Inventory Processor - Retail Logistics
Nordstrom Rack
11.2022 - 04.2023
- Enhanced inventory accuracy by conducting audits, annual counts, and implementing barcoding and tracking systems.
- Managed product returns and reconciled discrepancies to maintain up-to-date records and smooth operations.
- Optimized warehouse layout and space utilization for faster retrieval, and reduced risk of product damage.
- Supported logistics and warehouse teams with material handling, sorting, and distribution to work areas.
- Collaborated with team members to streamline processes, improve efficiency, and maintain an organized inventory.
Retail Sales Associate – Sporting Goods
Running Room
09.2022 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Shelter Support Worker – Housing & Resources
Option One Agency
01.2020 - 11.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Barista & Guest Service Associate
Second Cup Coffee
05.2022 - 07.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Warehouse Fulfillment Associate
Amazon Fulfillment
09.2020 - 02.2021
- Wrapped pallets in shrink wrap prior to loading.
- Coordinated seamless communication between warehouse staff and supervisors regarding daily operations.
- Achieved high levels of attendance punctuality reflecting commitment towards warehouse objectives.
- Streamlined order picking process with proper sequencing, reducing errors and increasing accuracy rates.
- Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
Education
No Degree - Academic Upgrading Program
George Brown College
Toronto 05.2001 -
High School Diploma -
Edith Dalton James High
Jamaica 05.2001 -
Skills
Coaching and mentoring
Problem-solving
Flexible and adaptable
Data entry
Multitasking
Dependable and responsible
Calm under pressure
Multitasking Abilities
Excellent communication
Timeline
Service & Customer Relations Professional – Career
Exploring New Career Opportunities
12.2024 - Current
Customer Experience - Client Advisor
Mississaugas Credit Medicine Wheel
01.2024 - 11.2024
Culinary Support Associate
Royal Venetian Mansion
12.2023 - 06.2024
Inventory Control Specialist
TJX Companies
11.2023 - 12.2023
Inventory Processor - Retail Logistics
Nordstrom Rack
11.2022 - 04.2023
Retail Sales Associate – Sporting Goods
Running Room
09.2022 - 12.2022
Barista & Guest Service Associate
Second Cup Coffee
05.2022 - 07.2022
Warehouse Fulfillment Associate
Amazon Fulfillment
09.2020 - 02.2021
Shelter Support Worker – Housing & Resources
Option One Agency
01.2020 - 11.2022
No Degree - Academic Upgrading Program
George Brown College
05.2001 -
High School Diploma -
Edith Dalton James High
05.2001 -
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