Cralynn Njeri
Mississauga,ON
Summary
Dedicated and versatile professional with experience in both customer-facing sales and technical ICT support roles. Proven ability to drive sales, assist customers effectively, and maintain strong client relationships, combined with hands-on expertise in troubleshooting, hardware/software maintenance, and network support. Adept at adapting to fast-paced environments, solving problems efficiently, and delivering high-quality service across diverse business needs.
Overview
2
2
years of professional experience
Work History
Sales Assistant
Alimp Group Limited
Nairobi, Nairobi
06.2023 - 06.2025
- Assisted customers with product inquiries and selections.
- Maintained accurate inventory records and stock levels.
- Collaborated with team members to enhance customer service experiences.
- Communicated effectively with suppliers for stock replenishment needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Greeted customers and provided assistance with product selection.
- Informed customers about current promotions and discounts.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
ICT Technician
Kenya Rural Roads Authority
Embakasi, Nairobi
01.2024 - 05.2024
- Installed and configured network equipment for efficient communication systems.
- Maintained hardware and software systems to ensure operational continuity.
- Troubleshot technical issues and provided solutions to staff promptly.
- Conducted regular system updates and backups to secure data integrity.
- Provided user support through training sessions and helpdesk assistance.
- Installed and configured new computer hardware, software and network systems.
- Provided training to end users on how to use new technologies efficiently.
Education
Bachelors in Business Information Technlogy - Business And IT
St Pauls University
Kenya11-2024
Skills
- Customer service
- Team collaboration
- Data analysis
- Inventory management
- User training
- Goal oriented
Languages
English
Professional
Timeline
ICT Technician
Kenya Rural Roads Authority
01.2024 - 05.2024
Sales Assistant
Alimp Group Limited
06.2023 - 06.2025
Bachelors in Business Information Technlogy - Business And IT
St Pauls University
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