Craig whitacre

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.

• Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
• Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
• Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.

• Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
• Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.

• Managed day-to-day business operations.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

• Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
• Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
• Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
• Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.

Offered friendly and efficient service to customers, handled challenging situations with ease.

• Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
• Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.

• Explained estimates and determined repair timelines to manage customer expectations.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
• Offered friendly and efficient service to customers, handled challenging situations with ease.