Craig Westlake
Rocky Mountain House,AB
Summary
Experienced with managing dairy operations and leading teams. Utilizes skills in inventory control and process improvement to enhance productivity. Track record of fostering collaborative environments and achieving consistent results.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Dairy Manager
Sobeys
Rocky Mountain House, AB
09.2024 - Current
- Rocky Mountain House Managed daily dairy operations, ensuring product quality and freshness.
- Supervised staff schedules, optimizing workflow and resource allocation.
- Implemented inventory control procedures, minimizing waste and improving stock levels.
- Trained new employees on safety protocols and operational processes.
- Conducted quality checks on dairy products, maintaining compliance with health regulations.
- Developed promotional displays to enhance product visibility and drive sales.
- Collaborated with suppliers to secure high-quality dairy products at competitive prices.
- Analyzed sales data to identify trends, informing stocking decisions and promotions.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Developed strong vendor relationships to ensure reliable product supply and favorable pricing negotiations.
- Enhanced dairy department efficiency by implementing effective inventory management systems.
- Fostered a positive shopping experience for customers through prompt and courteous service, addressing any concerns or complaints swiftly.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Answered questions from customers and discussed new products placed in dairy cases.
- Ensured safety compliance within the dairy department, leading regular safety audits and addressing potential hazards promptly.
- Maintained an organized and visually appealing dairy section, attracting customers and promoting sales growth.
- Boosted customer satisfaction with high-quality dairy products through meticulous quality control measures.
- Implemented loss prevention strategies to minimize product spoilage and reduce shrinkage within the department.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
- Placed supply orders, restocked supplies and merchandised products for purchase by customers.
- Managed budgetary allocations effectively by monitoring expenses closely, identifying cost-saving opportunities wherever possible.
- Recorded numbers and types of fish or shellfish reared, harvested and shipped.
Sales Staff Member
Canadian Tire
Canmore, AB
03.2024 - 05.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to attract customer attention.
- Collaborated with team members to ensure efficient stock replenishment.
Marshall and Outside Services
Canmore Golf & Curling Club
Canmore, AB
06.2012 - 05.2024
- Monitored course conditions and ensured compliance with club policies.
- Assisted players by providing information on course layout and rules.
- Facilitated smooth flow of play by managing tee times and pace of game.
- Guided members and guests in maintaining proper etiquette during play.
Store Manager
Sports Experts
Canmore, AB
05.2007 - 12.2018
- Oversaw daily store operations, ensuring compliance with policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing shrinkage.
- Developed and implemented staff training programs to enhance performance and customer service.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Fostered a positive work environment, enhancing team collaboration and morale.
- Established strong customer relationships, driving repeat business through exceptional service.
- Utilized point-of-sale systems for efficient transaction processing and reporting accuracy.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Education
Recreational Services
Algonquin College
Ottawa04-2018
Skills
I am a very outgoing individual with years of customer service experience I have worked retail from as far back as MacDonald's to now being at Sobeys I've always been my strongest when I am involved with a team and either leading that team or being directly involved with the team I need a position to which I am people driven I'm an extrovert and I love making connections and helping people
Languages
English
Full Professional
French
Elementary
Timeline
Dairy Manager
Sobeys
09.2024 - Current
Sales Staff Member
Canadian Tire
03.2024 - 05.2024
Marshall and Outside Services
Canmore Golf & Curling Club
06.2012 - 05.2024
Store Manager
Sports Experts
05.2007 - 12.2018
Recreational Services
Algonquin College