Craig Smith
Vancouver,BC
Summary
Results-driven professional with extensive experience in talent acquisition, employee relations, and performance management. Proven ability to implement systems that enhance operational efficiency and improve workplace culture. Adept at developing and executing HR strategies that improve employee engagement and support organizational goals. Skilled in managing recruitment processes, facilitating training programs, and driving continuous improvement initiatives. Committed to leveraging strong interpersonal skills and HR expertise to enhance overall productivity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
AspenClean
07.2021 - Current
- Successfully assisted in the implementation of Salesforce CRM in August 2023, enhancing customer relationship management and operational efficiency.
- Achieved a 42% increase in staffing levels from 2021 to 2022, significantly enhancing organizational capacity and productivity.
- Established positive and effective communication among field staff and organization leadership, reducing miscommunications
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Customer Care Manager
AspenClean
01.2019 - 07.2021
- Achieved a 5% growth in client base, driving increased revenue and market presence.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Setting and optimizing daily schedule of jobs while taking multiple constraints and considerations into account.
- Capturing, updating, and maintaining accuracy of customer database.
- Ensuring new hire paperwork is completed and processed.
- Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
- Promoting a positive workplace environment.
Managing Supervisor
Judge Roy Beans
01.2016 - 01.2018
- Managed and supervised a team of 20 staff members in a busy restaurant with a seating capacity of 100 tables, serving over 500 patrons daily while ensuring smooth operations and maintaining high standards of service.
- Training new staff and assisting with onboarding of staff.
- Motivating and inspiring the team to ensure high quality service is achieved.
- Delegation of tasks to maximize the best results possible.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
Education
B.Sc.(Hons) Degree - Business
Athlone Institute of Technology
Ireland2015
B.Sc. Degree in Business With Radio Production - Business
Athlone Institute of Technology
Ireland10.2014
Skills
- Relationship Building
- Problem Solving
- Employee Development
- Operations Management
- Employee Feedback and Recognition
- Coaching and Mentoring
- Recruiting and Interviewing
- Team Leadership
- Customer Service
Certification
Emergency First Aid for Industry (OFA Level 1 Equivalent)
Languages
English
Native or Bilingual
Timeline
Operations Manager
AspenClean
07.2021 - Current
Customer Care Manager
AspenClean
01.2019 - 07.2021
Managing Supervisor
Judge Roy Beans
01.2016 - 01.2018
B.Sc.(Hons) Degree - Business
Athlone Institute of Technology
B.Sc. Degree in Business With Radio Production - Business
Athlone Institute of Technology
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