Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Peavey Mart
03.2023 - 03.2025
Responded to customer requests for products, services, and company information.
Customer Service Representative
Superstore
03.2014 - 10.2022
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Delivered prompt service to prioritize customer needs.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Responded to customer requests for products, services, and company information.