Craig Moynes
Kingston,ON
Summary
Dynamic general manager with a proven track record in customer service, multitasking, and complex problem-solving. Successfully enhanced operational efficiency and customer satisfaction across multiple locations. Looking for a challenging roll in a new industry to grow using my people skills and ability to see through the problem to achieve the desired solutions.
Overview
9
9
years of professional experience
Work History
Bartender
Heist Restaurant & Wine Club
Kingston, ON
01.2025 - Current
- Crafted and served an extensive range of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Tracked inventory levels and created supply orders to maintain operational efficiency and support business needs.
- Managed customer interactions to ensure prompt responses to inquiries and efficient resolution of issues.
General Manager
Kinton Ramen
Kingston, ON
08.2023 - 12.2024
- Managed inventory levels and implemented cost-control measures to optimize profitability, rising to number 1 within the company in cost control measures and labour staffing.
- Analyzed financial reports to identify trends and make informed business decisions, by reducing overhead costs and moving inventory for profit with high efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Weekly meetings with management and supervisor staff on coming events and business development plans for new quarters with targeted incentives.
General Manager
BPE Development
Kingston, ON
09.2021 - 06.2023
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Implementation of a new POS system, building back office stock loading & tracking system for weekly cost tracking
- Hiring and training staff for both integral an external off site events, including but not limited to bartending & special events catering for weddings & corporate functions.
- Analyzed financial reports to identify trends and make informed business decisions on costing and product evaluations for profit.
General Manager
Boston Pizza Int
Kingston, ON
05.2017 - 08.2021
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led a team of 45 staff driving the business generating 2.5 million plus is revenue per year & growing each quarter.
Education
Bachelor of Science - Environmental Science
Loyalist College of Applied Arts And Technology
Belleville06.2009
Skills
- Strong multitasking
- Customer service
- Team player attitude
- Complex Problem-solving
- Professional appearance
- Self motivated & improvement minded
Languages
English
Native or Bilingual
Timeline
Bartender
Heist Restaurant & Wine Club
01.2025 - Current
General Manager
Kinton Ramen
08.2023 - 12.2024
General Manager
BPE Development
09.2021 - 06.2023
General Manager
Boston Pizza Int
05.2017 - 08.2021
Bachelor of Science - Environmental Science
Loyalist College of Applied Arts And Technology