Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Craig Moore

Ottawa,ON

Summary

Dynamic entrepreneur and seasoned bartender with a proven track record of enhancing customer satisfaction and streamlining operations. At Canadian Fryer, increased repeat business through exceptional service and efficient processes. Skilled in customer relations and small business operations, adept at building lasting relationships and leading high-performing teams. Expert in maintaining a clean, organized workspace, ensuring compliance with health and safety standards.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Owner

Canadian Fryer
03.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Responsible for scheduling and payroll.
  • opening and closing.
  • Daily inventory

Owner

On Trend Painting Services
01.2000 - 01.2023
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Bartender

Greenfeilds Pub
03.2007 - 03.2010
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Bartender

Le Skratch
06.2005 - 01.2007
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Bartender

Boston Pizza
09.2003 - 05.2005
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.





Education

High School Diploma -

Woodroffe
Ottawa, ON

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Current food handling certificate
  • Smart serve certified

Languages

English
Full Professional
French
Native or Bilingual

Certification

Smart serve certified and current food handling certificate

Timeline

Owner

Canadian Fryer
03.2023 - Current

Bartender

Greenfeilds Pub
03.2007 - 03.2010

Bartender

Le Skratch
06.2005 - 01.2007

Bartender

Boston Pizza
09.2003 - 05.2005

Owner

On Trend Painting Services
01.2000 - 01.2023

High School Diploma -

Woodroffe

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Craig Moore