Summary
Overview
Work History
Skills
Education And Training
Timeline
Generic

Craig MacDonald

Winnipeg,Manitoba

Summary

Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

28
28
years of professional experience

Work History

Brand Standards Consultant

JAN-PRO
08.2023 - 11.2023
  • Jan-Pro ambassador and represent the organization to existing and new customers and Franchise Owners.
  • Perform inspections in customer facilities to maintain customer satisfaction as defined in the scope of work.
  • Provide guidance, coaching and mentoring to franchise owners to improve service levels.
  • Responsible for in-class training and on-site training seminars for new franchise owners in Certification Training Program.
  • Meet with new customers and franchise owners to establish proper relationship and review services.
  • Provide estimates and sign service contracts for special services.
  • Responsible WHMIS protocols, MSDS and workplace health & safety regulations.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Analyzed problematic areas to provide recommendations and solutions.

Condominium Property Manager

Towers Realty Group
10.2022 - 12.2022
  • Responsible for the day-to-day operation of various properties within the portfolio including owner and board of directors’ requests, key control, property inspections, common area maintenance, security, janitorial, and parking management.
  • Provide excellent Board Member and Condo Owner service. Respond to requests/problems in a timely and courteous manner and generate work orders directed to vendors or maintenance staff.
  • Compose and process various documents, reports and correspondence to unit owners, resident/tenants, Board of Directors, and Contractors/Service Providers as required.
  • Enforce the Condominium Act, Declaration, By-Laws, Rules and Regulations and policies of the Board.
  • Prepare, implement, and oversee annual operating budgets for each building in assigned portfolio. Present budgets to Condominium Board and ensures agreement.
  • Works collaboratively with the Board to create property management and preventative maintenance plans including the replacement of major capital expense items.
  • Approves and administers contracts for provision of property services, such as cleaning and maintenance, snow removal, landscaping, etc. Oversee, establish, and renew contracts for the Condominium Corporation, as needed.
  • Assist in recruiting, selecting, and training new onsite staff and supervise, evaluate performance, and take corrective measures as needed.
  • Responsible for the Fire, Life, Health & Safety of operations within the portfolio. Ensure onsite staff are trained as required by the Occupational Health and Safety Act and other applicable employment legislation and ensure the Condominium Corporation property meets Occupational Health and Safety Act requirements for accident prevention.

Commercial Property Manager

BGIS
01.2022 - 10.2022
  • Responsible for Manitoba portfolio administration up to 75 commercial leases for Federal Government of Canada.
  • Responsible for all tenant communication and maintain positive tenant relationships through professional & effective responsiveness & proactive consideration of tenant issues, thereby ensuring that tenant expectations & landlord criteria are being consistently met.
  • Provide excellent customer service and respond to tenant requests/problems in a timely and courteous manner and generate work orders directed to vendors or maintenance staff.
  • Act as direct tenant liaison to ensure that all maintenance, janitorial, seasonal, security, and tenant construction activity & landlord work are well-coordinated, organized & proactively managed, & in fulfillment of lease obligations.
  • Manage inspection & audit process for services delivered and report non-conformances & critical incidents.
  • Responsible to assist in the preparation of the annual budget, reporting, capital planning and financial performance of the property.
  • Meet with property management team, tenants, vendors, contractors & senior management as needed to review & provide support to resolve operational challenges & implement new initiatives.
  • Responsible for building presentation to ensure best-in-class image is upheld.
  • Accountable for the Fire, Life, health & safety of operations within the portfolio.

Area Manager

Broadstreet Properties
01.2018 - 01.2022
  • Manage residential portfolio up to 1444 units and 18 employees.
  • Manage activity and prepare weekly/bi-weekly/monthly sales and financial reports to ensure the timely achievement of department goals, within prescribed policies, procedures, and standard business practices.
  • Responsible for achieving monthly rent revenue, vacancy targets, assist in determining market rental rates, manage leases and lease renewal process, collections, purchasing and work order control, working within budgets, and meeting financial targets.
  • Responsible in maintaining a high level of tenant satisfaction by providing excellent customer service and communication, resolving difficult resident issues, collections, evictions, and ensure an exceptional tenant move in/out experience.
  • Assist that all programs related to Operations Department are implemented in a timely efficient manner by regularly reviewing the execution of areas such as marketing, preventative maintenance, energy management, environmental management, waste management, landscaping, pest control, property security, snow removal, parking, life safety systems, janitorial, and tenant coordination to ensure cost effective facility management in compliance with all relevant legislation.
  • Work closely with other departments including facilities, construction, contract, and specialty teams with the management/organization of current projects and building improvements.
  • Hire, schedule, and mentor supporting staff including property managers, property managers in training, leasing agents, cleaners, and responsible for employee performance management including preparing and conducting yearly employee performance reviews, quarterly check-ins, staff development and coaching to promote the growth of employees.
  • Respond to after-hours emergency calls within the portfolio and taking the actions required to ensure all emergency procedures are followed and the security of personnel and the property is maintained as required.
  • Accountable for the Fire, Life, health & safety of operations within the portfolio.

Collections Coordinator

Broadstreet Properties
01.2017 - 01.2018
  • Organize past tenant collection files, including completing and delivering move out packages, collection calls, scheduling payment arrangements, collecting and processing payments, and lead communication with third party collection agency.
  • Support Property Management team across the portfolio and implemented assistance with current collection files, including tenants avoiding contact, missing promises to pay and NSFs.
  • Provide operational support with difficult rental situations and assisting in developing new company collection strategies and update Policies & Procedures Company Training Manual.
  • Lead representative corresponding with the Residential Tenancies Branch including serving documents to tenants, file for an Order of Possession, Claims, Appeals, Mediation, attending hearings, and meeting of Court of Queens Bench and Manitoba Sheriff's Service requirements.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Sales, Auditor, Collections Representative

Shaw Communications
01.2007 - 03.2016
  • Complete non-payment work orders which included collecting payments, performing disconnects, and recovering rental equipment.
  • Handle all customer escalations with the ability to maintain effectiveness and company objectives.
  • Experience in training new collections representatives on customer service and equipment recovery techniques.
  • Perform audit of the cable system including residential and commercial systems.
  • Lead by example to meet and overachieve monthly sales targets.
  • Experience in training new sales representatives on selling techniques and product knowledge.

Site Manager

Marwest Management
04.1996 - 01.2007
  • On call and responsible for the day-to-day operations and security at the Johnston Terminal at the Forks including Retail and Commerical Leases.
  • Responsible for rent collections, tenant relations, inspections, property image, purchasing and invoices, and manage all contract work.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Responsible to manage and train team of security and cleaning staff and established team priorities, maintained schedules and monitored performance.
  • Liaison between tenant and property manager to respond to all inquiries and concerns and provide solutions to their requests.
  • Complete minor building repairs including plumbing, electrical, and mechanical.
  • Responsible for the Fire, Life, Health & Safety of operations within the property.


Skills

  • Financial Analysis
  • Operations Analysis
  • Staff Management
  • Problem-Solving
  • Client Relationships
  • Team Leadership & Development

Education And Training

  • Principles in Property Management Course - Real Estate Association of Manitoba
  • Proficient in Yardi, Microsoft Word & Excel
  • BOMI Canada - Property Administrator (1 year)
  • Red River College - Criminology Certificate,
  • Red River College - First Responders Certificate
  • University of Manitoba - Faculty of Arts (2 years)

Timeline

Brand Standards Consultant

JAN-PRO
08.2023 - 11.2023

Condominium Property Manager

Towers Realty Group
10.2022 - 12.2022

Commercial Property Manager

BGIS
01.2022 - 10.2022

Area Manager

Broadstreet Properties
01.2018 - 01.2022

Collections Coordinator

Broadstreet Properties
01.2017 - 01.2018

Sales, Auditor, Collections Representative

Shaw Communications
01.2007 - 03.2016

Site Manager

Marwest Management
04.1996 - 01.2007

Similar Profiles

CREATE PROFILE
Craig MacDonald