Craig Lynch
Santa Rosa
Summary
Dynamic Operations Manager with a proven track record at Next Day Air and Heating, excelling in optimizing inventory management and enhancing operational efficiency. Skilled in problem-solving and team leadership, I drive process improvements and foster employee accountability, ensuring compliance and superior customer satisfaction. Proficient in Quickbooks and Microsoft Word.
Overview
39
39
years of professional experience
Work History
Operations Manager
Next Day Air and Heating
Cotati, CA
07.2024 - 03.2026
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Coordinated cross-functional teams to ensure seamless project execution and service delivery.
- Analyzed operational data to identify trends, driving process improvements across departments.
- Established safety protocols, ensuring compliance with industry regulations and enhancing workplace safety.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Operations Manager
Valley Comfort Heating and Air
Santa Rosa, CA
07.2010 - 07.2024
- Streamlined operational workflows to enhance efficiency and reduce service response times.
- Developed training programs for staff to improve service quality and customer satisfaction.
- Analyzed existing inventory processes and implemented systems to improve stock management and decrease waste.
- Coordinated cross-functional teams to ensure seamless project execution and service delivery.
- Managed accounts payable and receivable processes to ensure timely financial transactions.
Volunteer Firefighter
Forestville Fire Department
Forestville, CA
09.1987 - 03.2010
- Responded to emergency calls, providing immediate assistance in fire suppression and rescue operations.
- Conducted regular training sessions for team members to enhance firefighting skills and safety protocols.
- Maintained firefighting equipment and tools, ensuring readiness for emergency situations.
- Collaborated with local agencies to develop community awareness programs on fire safety and prevention.
Education
High School Diploma -
El Molina High School
Forestville, CA06.1989
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Quickbooks, Housecall Pro, Mac, and Microsoft Word
Timeline
Operations Manager
Next Day Air and Heating
07.2024 - 03.2026
Operations Manager
Valley Comfort Heating and Air
07.2010 - 07.2024
Volunteer Firefighter
Forestville Fire Department
09.1987 - 03.2010
High School Diploma -
El Molina High School