Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Craig Lewis

Kelowna

Summary

Dynamic business leader with a proven track record at Rentalzip, excelling in customer relations and operations management. Successfully expanded market reach and enhanced client retention through strategic relationship building. Skilled in financial oversight and team development, fostering a culture of collaboration and high performance.

Overview

22
22
years of professional experience

Work History

Owner/Operator of Rentalzip

Rentalzip
03.2018 - 08.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established foundational processes for business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Expanded business into new markets, cond

Owner/ Operator 10K Rentals Ltd

10K Rentals Ltd
02.2010 - 06.2018

Established and built the company into the largest fleet in Western Canada

  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols. COR, ISN and ComplyWorks
  • Built and maintained safety manual, whimis, and orientations before hiring HSE manager
  • Managed day-to-day business operations.

General Manager

Lonkar Well Testing
01.2003 - 12.2010
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

No Degree - Business Administration And Management

Northwestern Polytechnic
Grande Prairie, AB
05-2003

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Staff hiring
  • Desktops, laptops, and mobile devices

Languages

English

Timeline

Owner/Operator of Rentalzip

Rentalzip
03.2018 - 08.2024

Owner/ Operator 10K Rentals Ltd

10K Rentals Ltd
02.2010 - 06.2018

General Manager

Lonkar Well Testing
01.2003 - 12.2010

No Degree - Business Administration And Management

Northwestern Polytechnic
Craig Lewis