Craig Julien
North Bay,Ontario
Summary
Knowledgeable management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Successfully re-purposed a 26-room motel for 37 residents with the Canadian Mental Health Association.
Overview
13
13
years of professional experience
Work History
Manager
The Lincoln Inn
07.2020 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Night Auditor
Super 8 Hotel
10.2016 - 06.2020
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Delivery Driver
Canada Post
05.2011 - 09.2016
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Education
High School Diploma -
Ecole Secondaire Alex Pelletier
Iroquois Falls, ON1993
Skills
- Performance Management
- Operations Management
- Staff Development
- Policy Implementation
- Workforce Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Manager
The Lincoln Inn
07.2020 - Current
Night Auditor
Super 8 Hotel
10.2016 - 06.2020
Delivery Driver
Canada Post
05.2011 - 09.2016
High School Diploma -
Ecole Secondaire Alex Pelletier
Similar Profiles
Lilly RoseLilly Rose
Guest Service Representative at Residence Inn By Marriott Lincoln SoutheastGuest Service Representative at Residence Inn By Marriott Lincoln Southeast
RANDY GRIESSRANDY GRIESS
Supervisor at Lincoln Composites, Hexagon Lincoln, Hexagon, Agility Fuel Solutions, Hexagon AgilitySupervisor at Lincoln Composites, Hexagon Lincoln, Hexagon, Agility Fuel Solutions, Hexagon Agility
Tianna StysTianna Stys
Direct Support Professional at Community Living Grimsby Lincoln West LincolnDirect Support Professional at Community Living Grimsby Lincoln West Lincoln
Elaina Dwyane VillamorElaina Dwyane Villamor
Band Member at BEARS MusicBand Member at BEARS Music
MEGHA SHETTYMEGHA SHETTY
Cashier & Food Service Assistant at Bay Truck Stop - Petro CanadaCashier & Food Service Assistant at Bay Truck Stop - Petro Canada