Craig Julien
North Bay,Ontario
Summary
Knowledgeable management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Successfully re-purposed a 26-room motel for 37 residents with the Canadian Mental Health Association.
Overview
13
13
years of professional experience
Work History
Manager
The Lincoln Inn
07.2020 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Night Auditor
Super 8 Hotel
10.2016 - 06.2020
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Delivery Driver
Canada Post
05.2011 - 09.2016
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Education
High School Diploma -
Ecole Secondaire Alex Pelletier
Iroquois Falls, ON1993
Skills
- Performance Management
- Operations Management
- Staff Development
- Policy Implementation
- Workforce Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Manager
The Lincoln Inn
07.2020 - Current
Night Auditor
Super 8 Hotel
10.2016 - 06.2020
Delivery Driver
Canada Post
05.2011 - 09.2016
High School Diploma -
Ecole Secondaire Alex Pelletier
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