Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Craig D Johnson

Red Deer,Alberta

Summary

Dynamic Account Manager with a proven track record at Spicers/Shippers Supply, adept in client acquisition and fostering customer relationships. Excelled in securing favorable contracts and enhancing client satisfaction, achieving high retention rates through exceptional service and strategic upselling. Skilled in teamwork and collaboration, significantly improving account performance and revenue growth.

Overview

33
33
years of professional experience

Work History

Account Manager

Spicers/Shippers Supply
01.2003 - Current
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.

Store Manager

Red Deer Discount Golf
03.1992 - 11.2002
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store organization, maintenance, and purchasing functions.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Completed routine store inventories.

Education

No Degree - Engineering

University of Calgary
Calgary, AB
06.1982

High School Diploma -

Sir Winston Churchill High
Calgary, AB
06-1980

Skills

  • Account Management
  • Goals and performance
  • Documentation And Reporting
  • Customer Service
  • Client acquisition
  • Teamwork and Collaboration
  • Client Development
  • Sales Development
  • Staff Management
  • Customer Satisfaction
  • Client Relations
  • Customer Relationships

Languages

English
Full Professional

Timeline

Account Manager

Spicers/Shippers Supply
01.2003 - Current

Store Manager

Red Deer Discount Golf
03.1992 - 11.2002

No Degree - Engineering

University of Calgary

High School Diploma -

Sir Winston Churchill High

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Craig D Johnson