Summary
Work History
Education
Skills
Languages
Timeline
Generic

Craig Hyland

Orillia,ON

Summary

Dynamic professional with expertise in operations management and regulatory compliance, honed as an Owner/Operator at Self Employed Driving Instructor. Proven track record in enhancing customer satisfaction and streamlining processes. Strong work ethic and decision-making skills drive success in diverse environments, achieving a 20% increase in efficiency.

Work History

Owner/Operator

Self Employed Driving Instructor
2017 - 2025
  • Developed and implemented personalized driving lesson plans for diverse student needs.
  • Provided one-on-one instruction, ensuring safe and effective driving techniques.
  • Assessed student progress through regular evaluations and feedback sessions.
  • Maintained vehicle safety and compliance with regulatory standards during lessons.
  • Adapted instructional methods based on individual student learning styles and abilities.
  • Fostered positive relationships with students to promote a supportive learning environment.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Operated with safety and skill to avoid accidents and delays.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

Driving Instructor

Young Drivers of Canada
05.2013 - 2017
  • Developed individualized lesson plans tailored to student needs and learning styles.
  • Instructed students on defensive driving techniques and road safety regulations.
  • Assessed student progress and provided constructive feedback to improve driving skills.
  • Maintained accurate records of lessons, student performance, and compliance with standards.
  • Conducted mock driving tests to prepare students for provincial licensing examinations.
  • Implemented innovative training methods to enhance student engagement and retention rates.
  • Established trust with parents by maintaining transparent communication about their child''s progress and areas of improvement.
  • Evaluated student performance and documented progress and goals.
  • Promoted proactive problem-solving approaches among students, empowering them to make informed decisions in complex driving scenarios.
  • Scheduled appointments with students for driving lessons.
  • Ensured all vehicles were well-maintained, clean, and properly equipped according to state regulations for optimal safety during lessons.
  • Developed tailored lesson plans for each student, addressing their individual needs and weaknesses.
  • Improved student driving skills by utilizing effective teaching methods and personalized instruction.
  • Built strong rapport with students, fostering a positive learning environment and encouraging open communication.

Group Home Staff Member

Bloom
2011 - 2013
  • Provided direct support to residents in daily living activities, ensuring safety and well-being.
  • Assisted in the development and implementation of individualized care plans for each resident.
  • Monitored resident behavior and documented changes, contributing to effective communication with healthcare providers.
  • Facilitated recreational activities, promoting social interaction and community engagement among residents.

Extrusion Operator

Polyethics
2010 - 2011
  • Operated extrusion machinery to produce high-quality polyethylene products.
  • Monitored production processes to ensure adherence to safety and quality standards.
  • Troubleshot equipment malfunctions, minimizing downtime and maintaining operational efficiency.
  • Collaborated with team members to optimize workflow and improve production output.

Educational Assistant

Simcoe County District School Board
1998 - 2010
  • Supported classroom instruction by implementing individualized education plans for diverse student needs.
  • Collaborated with teachers to create engaging learning materials and resources.
  • Monitored student progress and behavior, providing feedback to educators for intervention strategies.
  • Assisted in maintaining a positive learning environment through effective classroom management techniques.
  • Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.

Personal Support Worker

Simcoe County Association for the Physically Disabled
1997 - 2000
  • Provided compassionate personal care to clients, enhancing daily living activities and overall well-being.
  • Assisted clients with mobility and transportation needs, ensuring safe and comfortable experiences.
  • Maintained accurate records of client progress and care plans, ensuring compliance with organizational standards.
  • Collaborated with healthcare professionals to develop tailored support strategies for individuals with diverse needs.

Pharmacy Technician

Foothills Hospital
1994 - 1997

Pharmacy Technician

Orillia Soldiers Memorial Hospital
1993 - 1994
  • Processed prescriptions accurately, ensuring compliance with regulatory standards.
  • Managed inventory levels efficiently, reducing waste and stock discrepancies.
  • Assisted pharmacists in patient consultations, providing medication education and support.
  • Trained new pharmacy technicians on operational procedures and best practices.

Education

Pharmacy Technician Certificate - Pharmacy Technician

Cambrian College of Applied Arts And Technology
Greater Sudbury

Teaching And Training Adults Certificate - General Studies

Georgian College of Applied Arts And Technology
Barrie

High School Diploma -

Orillia District And Collegiate Institute
Orillia, ON
06.1988

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Personnel management
  • Operations management
  • Operational reporting
  • Business operations management
  • Risk management
  • Regulatory compliance
  • Preventative maintenance
  • Strong work ethic
  • Decision-making
  • Dependable and reliable
  • Schedule management
  • Accurate record keeping
  • Safe driving
  • Document management
  • Lift up to 100 pounds

Languages

English
Full Professional

Timeline

Driving Instructor

Young Drivers of Canada
05.2013 - 2017

Owner/Operator

Self Employed Driving Instructor
2017 - 2025

Group Home Staff Member

Bloom
2011 - 2013

Extrusion Operator

Polyethics
2010 - 2011

Educational Assistant

Simcoe County District School Board
1998 - 2010

Personal Support Worker

Simcoe County Association for the Physically Disabled
1997 - 2000

Pharmacy Technician

Foothills Hospital
1994 - 1997

Pharmacy Technician

Orillia Soldiers Memorial Hospital
1993 - 1994

Pharmacy Technician Certificate - Pharmacy Technician

Cambrian College of Applied Arts And Technology

Teaching And Training Adults Certificate - General Studies

Georgian College of Applied Arts And Technology

High School Diploma -

Orillia District And Collegiate Institute
Craig Hyland