Regional IT Manager
Sysco Foods
Woodstock/Waterloo/Milton/Thunder Bay, Ontario
10.2017 - Current
- Lead a Tier 2 Help Desk team, delivering Level 2 support through the ServiceNow ticketing system
- Implemented change management protocols using AGILE project management methodologies
- Managed third-party vendor relationships, ensuring service quality and compliance
- Coordinated employee scheduling, training, and coverage across eight operating companies
- Provided after-hours support for emergency technical issues, ensuring operational continuity.