Overview
Work History
Education
Skills
Timeline
Generic

Craig Hope

Woodstock,Canada

Overview

13
13
years of professional experience

Work History

Regional IT Manager

Sysco Foods
10.2017 - Current
  • Lead a Tier 2 Help Desk team, delivering Level 2 support through the ServiceNow ticketing system
  • Implemented change management protocols using AGILE project management methodologies
  • Managed third-party vendor relationships, ensuring service quality and compliance
  • Coordinated employee scheduling, training, and coverage across eight operating companies
  • Provided after-hours support for emergency technical issues, ensuring operational continuity.

General Manager

Campus Creative
01.2015 - 09.2017
  • Developed and executed employee training and hiring programs
  • Led mentoring and professional development initiatives to enhance team capabilities
  • Oversaw the end-to-end development of multiple apps and enterprise web projects, ensuring timely delivery and adherence to specifications.

Business Specialist

Apple Inc
09.2011 - 02.2014
  • Drove sales leads and organized in-store briefings, workshops, and events
  • Utilized extensive knowledge of technology solutions to enhance customer engagement and support business objectives.

Education

Applications Developer (Mobile Web Specialist) -

triOS College
08.2016

Market Training and Development -

Apple
09.2011

Skills

  • Technical Skills: HTML5, CSS3, JavaScript, SQL, PHP, Mobile App/Web Development
  • Project Management: AGILE, Change Management, ServiceNow
  • Software Proficiencies: Cognos, AS400, Azure, Cyber Security (Zscaler), ITIL, OSX, Windows, Linux, Microsoft Office 365, Adobe Suite, Salesforce, ADP, Active Directory, VMware WS1, AWS, SaaS, CIMPL
  • HR & Development: Recruiting, Training Development, Employee Mentorship

Timeline

Regional IT Manager

Sysco Foods
10.2017 - Current

General Manager

Campus Creative
01.2015 - 09.2017

Business Specialist

Apple Inc
09.2011 - 02.2014

Applications Developer (Mobile Web Specialist) -

triOS College

Market Training and Development -

Apple
Craig Hope