Craig Hewitt
Prince Albert,SK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Service Manager
Lakeland Ford
05.2013 - Current
- Met with customers to discuss service needs and offer available solutions.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained records of service transactions and customer feedback for future reference.
- Negotiated with vendors to secure best prices for parts and supplies.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Monitored service staff performance and provided feedback for improvement.
Sales Specialist
Ens Toyota
10.2011 - 04.2013
- Monitored service after sale and implemented quick and effective problem resolutions.
- Conducted market research to identify new business opportunities and emerging trends, driving company growth.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Negotiated prices, terms of sales and service agreements.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Heavy Duty Mechanic
Frontier Peterbilt
04.2008 - 10.2011
- Assisted clients in understanding their equipment''s maintenance needs while providing recommendations for optimal performance over time.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
- Increased efficiency in the workplace by consistently organizing tools, equipment, and workspaces for optimal productivity.
- Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
- Diagnosed faults or malfunctions to determine required repairs, using engine diagnostic equipment.
- Removed worn or faulty components for replacement or repair.
Heavy Duty Mechanic
Woodward's Truck And Van Center(Renault Trucks UK)
08.2002 - 04.2008
- Assisted clients in understanding their equipment''s maintenance needs while providing recommendations for optimal performance over time.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
- Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
- Removed worn or faulty components for replacement or repair.
- Stayed current with industry advancements and best practices by attending relevant workshops, training sessions, and conferences as needed.
- Increased efficiency in the workplace by consistently organizing tools, equipment, and workspaces for optimal productivity.
Education
Heavy Duty Mechanic NVQ Level 4
Renault Trucks UK
Luton, England08.2007
Skills
- Risk Management
- Sales Support
- Employee Coaching and Mentoring
- Rapport Building
- Multitasking and Organization
- Data Management
- Upselling
- Quality Assurance
- Staff Management
- Critical Thinking
Languages
English
Professional Working
Timeline
Service Manager
Lakeland Ford
05.2013 - Current
Sales Specialist
Ens Toyota
10.2011 - 04.2013
Heavy Duty Mechanic
Frontier Peterbilt
04.2008 - 10.2011
Heavy Duty Mechanic
Woodward's Truck And Van Center(Renault Trucks UK)
08.2002 - 04.2008
Heavy Duty Mechanic NVQ Level 4
Renault Trucks UK
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