Craig Franklin
3898 Fromme Road
Summary
Dynamic and results-oriented professional with extensive experience in dispatch and office management at Imperial VIP Services Inc., and adventure tour guiding at Rockwood Adventures. Excelled in managing high-stress situations and coordinating logistics, demonstrating strong dispatch software proficiency and exceptional prioritization skills. Achieved seamless operations through effective communication and teamwork, enhancing customer satisfaction and safety.
Overview
30
30
years of professional experience
Work History
Dispatcher/Office Manager
Imperial VIP Services Inc.
01.2013 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Adventure Tour Guide
Rockwood Adventures
04.1995 - 09.2011
- Shuttle bus driver - 22 passenger and 35 passengers bus
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Delivered effective safety debriefings to guests to promote safe environment.
- Assisted with adventure education trip preparation by rigging rafts, preparing food, and planning routes.
- Offered physically and emotionally safe and supportive environment for education, cooperation and fun utilizing hands-on activities to foster individual growth.
- Adhered to local traffic regulations while operating shuttle buses in various weather conditions for maximum safety.
- Increased safety awareness with thorough pre-trip inspections and routine maintenance checks.
- Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
Education
High School Diploma -
Kildonan East Secondary
Winnipeg, MB07-1987
Skills
- Shuttle Driver/Tour guide
- Dispatching procedures
- Prioritizing calls
- Updating logs
Languages
English
Professional Working
Timeline
Dispatcher/Office Manager
Imperial VIP Services Inc.
01.2013 - Current
Adventure Tour Guide
Rockwood Adventures
04.1995 - 09.2011
High School Diploma -
Kildonan East Secondary
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