Craig Brown
Los Angeles
Summary
Highly skilled commercial driver with 20 years of experience operating Class A and Class B vehicles, specializing in ready-mix concrete delivery and heavy equipment operation. Proven track record of ensuring timely deliveries, maintaining strict adherence to safety and DOT regulations, and providing exceptional customer service in fast-paced environments.
Overview
34
34
years of professional experience
Work History
Commercial Driver
Robertson's Ready Mix
Gardena
06.2002 - Current
- Proficient in operating Class A and Class B vehicles, including ready-mix trucks, in compliance with local, state, and federal transportation regulations.
- Strong knowledge of DOT regulations, vehicle inspection protocols, and adherence to company safety standards to ensure secure operations.
- Skilled in meeting tight delivery schedules while navigating urban and rural routes efficiently.
- Ability to perform routine inspections, basic maintenance, and report issues to ensure vehicles remain in top working condition.
- Experienced in maintaining professional and courteous interactions with clients during deliveries, addressing questions, and ensuring customer satisfaction.
- Proficient with GPS systems and route optimization techniques to minimize delays and maximize productivity.
- Capable of operating auxiliary equipment, such as concrete mixers, safely and effectively.
- Quick decision-making skills to troubleshoot and resolve on-the-job issues, such as traffic delays or mechanical problems.
- Ability to work in coordination with dispatchers, plant operators, and other drivers to ensure seamless operations.
Call Center Team Lead
Sprint
Irvine
06.2000 - 04.2002
- Trained new team members on procedures and customer service standards.
- Conducted regular performance evaluations and provided constructive feedback.
- Resolved escalated customer issues efficiently to maintain satisfaction levels.
Call Center Manager
Primetime Shuttle
Sun Valley
02.1992 - 03.1997
- Supervised daily operations of call center team to ensure smooth workflow.
- Managed scheduling and staffing to maintain optimal coverage for customer support.
- Implemented quality assurance measures to improve customer interaction standards.
Education
Some College (No Degree) - General studies
West Los Angeles College
Culver City, CASkills
- Commercial driving
- Class A vehicle operation
- Class B vehicle operation
- Ready-mix concrete delivery
- Heavy equipment operation
- Timely deliveries
- Safety regulations adherence
- DOT regulations adherence
- Customer service
- Fast-paced environment
- Route optimization
- Vehicle inspection
- Customer relationship management
License Certification
Class A and Class B, Airbrake, Hazmat, Tanker
Timeline
Commercial Driver
Robertson's Ready Mix
06.2002 - Current
Call Center Team Lead
Sprint
06.2000 - 04.2002
Call Center Manager
Primetime Shuttle
02.1992 - 03.1997
Some College (No Degree) - General studies
West Los Angeles College