Craig Berglund
Grande Prairie,AB
Summary
Veteran Territory Manager offering several years of sales and customer care experience at Brandt Tractor Ltd. Demonstrated expertise in client consultations and relationship building, leading to a substantial increase in customer acquisition. Skilled in leveraging sales and identifying opportunities that translate customer needs into effective strategies that enhance brand awareness and sales performance.
Overview
14
14
years of professional experience
Work History
Territory Manager
Brandt Tractor Ltd.
Grande Prairie, Alberta
11.2017 - Current
- Supported sales team members to drive growth and development.
- Analyzed customer data to discover regional market trends and demands.
- Negotiated pricing, terms, and implementation dates.
- Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
- Coordinated trade shows and other promotional events to raise brand awareness in the territory.
Customer Support Advisor
Brandt Tractor Ltd.
Grande Prairie, AB
11.2012 - 10.2017
- Resolved customer complaints in a professional manner to ensure customer satisfaction.
- Processed orders accurately and efficiently while maintaining an up-to-date knowledge of product information.
- Developed relationships with customers through friendly greetings and excellent service.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Provided timely and accurate responses to customer inquiries regarding product specifications, pricing, and delivery dates.
Parts Specialist
Brandt Tractor Ltd.
Grande Prairie, AB
02.2011 - 10.2012
- Operated point of sales and parts lookup computer systems.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Networked to build client base and promote products to new and existing clients.
- Wrote and recorded orders for merchandise or entered orders into computers.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
Education
High School Diploma -
Chetwynd Secondary School
Chetwynd, BC06-1999
Journeyman Parts Technician Red Seal -
Grande Prairie Regional College
Fairview, ABSkills
- Account growth
- Opportunities identification
- Sales forecasting
- Client consultations
- Product demonstrations
- Cold calling
- Relationship building
- Customer acquisition
Timeline
Territory Manager
Brandt Tractor Ltd.
11.2017 - Current
Customer Support Advisor
Brandt Tractor Ltd.
11.2012 - 10.2017
Parts Specialist
Brandt Tractor Ltd.
02.2011 - 10.2012
High School Diploma -
Chetwynd Secondary School
Journeyman Parts Technician Red Seal -
Grande Prairie Regional College
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