CRAIG BEKKER
Hamilton,ON
Summary
Dynamic and results-driven professional with a proven track record at both Hinterland Wine Company and Traynor Family Vineyard, enhancing customer loyalty through exceptional service and wine salesmanship. Skilled in multilingual communication and wine tasting expertise, I excel in creating memorable dining experiences and fostering strong client connections. My background also includes meticulous support in pharmacy operations, showcasing my attention to detail and commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SERVER
LOONDOCKS RESTAURANT
09.2024 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Worked effectively with other members of the team in completing assigned projects quickly and efficiently
SERVER
COMMISSO ESTATE WINERY
06.2024 - 09.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Resolved customer complaints and inquiries in a timely manner
- Exercised focus and concentration to keep track of tables and remember orders
GENERAL LABORER
WAFFLES CONSTRUCTION COMPANY
02.2024 - 09.2024
- Performed general labor duties such as digging, lifting, carrying, and loading materials
- Operated a variety of hand tools and power equipment in the performance of assigned tasks
SERVER
HINTERLAND WINE COMPANY
01.2023 - 01.2024
SERVER
TRAYNOR FAMILY VINEYARD
05.2021 - 12.2022
- Crafted bespoke dining experiences through attentive and personalized guest service
- Formulated innovative approaches to nurture client connections, fostering repeat patronage
- Supervised and enhanced the ambiance of dining areas to align with esteemed restaurant standards
- Led informative sessions on health and safety practices, optimizing inventory control during off-peak intervals
- Proficiently operated advanced POS systems for efficient order and billing management
- Provided prompt and attentive service to ensure an exceptional dining experience
- Cultivated and maintained strong relationships with regular patrons to foster customer loyalty
- Upheld impeccable hygiene standards and adhered to health and safety protocols while proactively managing inventory
PHARMACY ASSISTANT
SHOPPERS DRUG MART
09.2018 - 03.2021
- As a Pharmacy Assistant at Shoppers Drug Mart, I supported pharmacy operations by filling prescriptions, managing inventory, updating patient profiles, and providing administrative support
- My role emphasized attention to detail, customer service, and effective communication with patients and caregivers
Education
WSET LEVEL 1 -
IWEG
01.2023
Skills
- Multilingual Communication
- Sales Expertise
- Sparkling Wine Service
- Wine Salesmanship
- Wine Tasting Expertise
- Food Pairing Principles
- Wine Regions Understanding
Certification
- WSET LEVEL 1, 01/01/23, IWEG
- DELF B2
Languages
French
Professional Working
Timeline
SERVER
LOONDOCKS RESTAURANT
09.2024 - Current
SERVER
COMMISSO ESTATE WINERY
06.2024 - 09.2024
GENERAL LABORER
WAFFLES CONSTRUCTION COMPANY
02.2024 - 09.2024
SERVER
HINTERLAND WINE COMPANY
01.2023 - 01.2024
SERVER
TRAYNOR FAMILY VINEYARD
05.2021 - 12.2022
PHARMACY ASSISTANT
SHOPPERS DRUG MART
09.2018 - 03.2021
WSET LEVEL 1 -
IWEG
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