Chela Paulino
Toronto
Summary
Dynamic professional with a strong background at Turning Point Youth Services, specializing in creative programming and therapeutic communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Live-In Treatment Field Placement Student
Turning Point Youth Services
Toronto
01.2025 - Current
- Documented residents' daily activities, behavior, incidents and medication.
- Aided in coordinating recreation and skill-building exercises, living skills, team activities and situational counseling.
- Demonstrated exceptional judgment and critical thinking in resolving conflicts and resident behavioral issues.
- Adhered to ethical standards when working with vulnerable populations.
- Participated in team meetings to develop treatment plans and objectives for clients.
- Organized life skills programming on topics such as budgeting, and managing anxiety.
- Built therapeutic relationships with residents by utilizing active listening, effective communication and dynamic interpersonal skills.
- Reviewed existing policies and procedures for efficiency improvements.
Camp Counsellor Field Placement Student
Applegrove Community Complex
Toronto
06.2024 - 08.2024
- Encouraged camper participation and engagement through enthusiastic leadership and role modeling.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Engaged children in arts and crafts, sports activities, games, and field trips while maintaining a safe environment.
- Met with staff to discuss rules, regulations and work-related problems.
- Helped participants enjoy activities while ensuring adherence to protocol.
IDENTITY THEFT RESPONSE REPRESENTATIVE
Canadian Imperial Bank of Commerce
Toronto
10.2021 - 03.2024
- Collaborated with team members and departments within the bank to ensure seamless customer service delivery and resolution of customer issues
- Handled various customer requests, such as account inquiries, transaction disputes, card replacements, and account maintenance
- Analyzed and verified customer information and transaction details to prevent further fraudulent activity
- Documented all interactions and findings in the bank’s systems for record-keeping and analysis
- Communicated with various departments in the bank to escalate and resolve complex fraud cases
- Adhered to security and confidentiality protocols to protect sensitive client information
ADMINISTRATIVE ASSISTANT
Parkdale Queen West Community Health Centre
Toronto
10.2019 - 10.2020
- Handled front desk operations by greeting patients, scheduling appointments, answering phone calls, and directing inquiries to the appropriate staff members
- Provided clerical support by typing correspondence, drafting memos, and organizing files and documents for healthcare providers and administrative staff
- Assisted with paperwork, such as intake forms, billing, and distribution of educational materials
- Contributed to in-program support to organize and operate the Women’s Group and Income Tax Clinic programs
- Entered, updated, and maintained accurate data in computer systems or databases
EDITOR
The Peak Magazine
Guelph
08.2019 - 11.2019
- Reviewed and edited articles, interviews, and other written content for clarity, coherence, accuracy, grammar, and style, to the magazine’s editorial standards and guidelines
- Routinely updated the editor schedule and calendar to reflect completed tasks
- Contributed content to the WEEDS issue by interviewing for the article
- Communicated with team members to ensure editing quality
SERVER
Aziza Cafe
Toronto
11.2018 - 01.2019
- Welcomed and seated guests as they arrived
- Recorded orders accurately and handled payments using a POS system
- Coordinated with kitchen staff to ensure smooth service
- Maintained cleanliness and organization in compliance with health and safety regulations
- Recommended menu items and promotions to guests
Education
College Diploma - Community Worker
George Brown College
Toronto, ON06-2019
College Diploma - Child And Youth Care
George Brown College
Toronto, ONSkills
- Conflict resolution
- Therapeutic communication
- Program development
- Team leadership
- Relationship building
- Cultural sensitivity
Certification
- First Aid and CPR
- Worker Health and Safety Awareness
- Verbal UMAB Training
Timeline
Live-In Treatment Field Placement Student
Turning Point Youth Services
01.2025 - Current
Camp Counsellor Field Placement Student
Applegrove Community Complex
06.2024 - 08.2024
IDENTITY THEFT RESPONSE REPRESENTATIVE
Canadian Imperial Bank of Commerce
10.2021 - 03.2024
ADMINISTRATIVE ASSISTANT
Parkdale Queen West Community Health Centre
10.2019 - 10.2020
EDITOR
The Peak Magazine
08.2019 - 11.2019
SERVER
Aziza Cafe
11.2018 - 01.2019
College Diploma - Community Worker
George Brown College
College Diploma - Child And Youth Care
George Brown College
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