Effective Senior Sales Representative focused on exceeding customer expectations by delivering an exemplary level of service. An engaging personality skilled in cross-selling and closing methods. A high-performing individual knowledgeable in various types of technology. Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Overview
17
17
years of professional experience
Work History
Senior Sales Representative
4L Communications
06.2013 - Current
Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
Increased customer satisfaction ratings by successfully resolving challenges.
Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
Identified customer needs by asking appropriate, open-ended questions.
Directed sales support staff in administrative tasks to help sales reps close deals.
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Developed sales strategy based on research of consumer buying trends and market conditions.
Provided timely project management while adhering to budget constraints.
Trained, coached, and mentored new sales associates for maximum performance.
Handled cash register operations and customer transactions to process payments.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Built relationships with customers and community to promote long term business growth.
Set and achieved company defined sales goals.
Sales Representative
4L Communications (Formerly Planet Mobility)
04.2008 - 06.2018
Managed customer accounts to secure customer satisfaction and repeat business.
Trained and mentored new sales representatives.
Answered customers' questions regarding products, prices, and availability.
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Prepared and submitted reports to keep management informed of sales activities and progress.
Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Sales Representative -Door-to-Door
Elite Communications Inc - MTS
09.2006 - 04.2008
Presented sales presentations and proposals to prospects in territory, identifying positive features, and advantages of new monthly promotions and packages over those of competition.
Traveled by foot or automobile to deliver or sell merchandise or services.
Used scripts or persuasive sales techniques to convince clients in purchasing internet or TV packages.
Drove team revenue totals by bringing in top sales numbers.
Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.
Managed efficient cash register operations.
Created inviting environment for customers by maintaining store organization and cleanliness.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Developed strong rapport with customers and created positive impression of business.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Engaged with customers to build rapport and loyalty.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Prioritized helping customers over completing other routine tasks in store.