Courvoisier Smith
San Pablo
Summary
Knowledgeable sanitation/ janitorial management professional familiar with cleanroom operations, cleaning procedures and health and safety regulations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Operations Manager
Service by Medallion
07.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained and guided team members to maintain high productivity and performance metrics.
Sanitation Manager
Kleen-Tech
03.2022 - 07.2023
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted regular room inspections to verify compliance with sanitation standards.
- Assigned sanitation staff to specific shifts and rooms based on abilities and daily requirements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
- Restocked clean room supplies to ensure for optimal cleaning.
- Adhered to safety protocols by enforcing proper equipment usage.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Sanitation Worker
Hello Fresh Warehouse
11.2021 - 03.2022
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Prepared cleaning solutions and equipment in accordance with health and safety standards.
- Inspected and monitored assigned areas to proactively address health and safety hazards.
- Responded to emergency sanitation needs in prompt and professional manner, alerting hazmat professionals in alignment with OSHA requirements.
- Monitored inventory levels and reported low stock of cleaning supplies and consumables for timely replenishment.
- Utilized proper protective gear while handling materials.
- Identified different types of materials to place into correct containers.
Disability Support Worker
People With Disabilities Succeeds
09.2016 - 03.2022
- Drove clients safely to social activities and appointments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Managed caseload to satisfy multiple patients with diverse needs.
- Provided patient and family education on available resources and self-care strategies.
- Developed partnerships with community organizations to expand services and referrals.
Floral Clerk /Personal Shopper
Safeway
06.2011 - 09.2016
- Set up and broke down holiday and seasonal displays.
- Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Trained staff on proper techniques in arranging flowers and customer service skills.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
Education
Web Design
Academy of Arts University
San Francisco, CACosmetology / Sanitation
Marinello School of Beauty
ConcordHigh School Diploma -
Leadership Public School
Richmond06.2009
Skills
- Cleaning Processes and Tools
- Weekly Safety Trainings
- Cost Management
- Customer Service
- Staff Management
- Team Leadership
- Customer Relationship Management
- Time and Billing
- Plenum cleans
- Sanitizing Cleanrooms
- Site Auditing
- Problem-solving
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Client relationships
- Workflow optimization
- Strategic planning
Timeline
Operations Manager
Service by Medallion
07.2023 - Current
Sanitation Manager
Kleen-Tech
03.2022 - 07.2023
Sanitation Worker
Hello Fresh Warehouse
11.2021 - 03.2022
Disability Support Worker
People With Disabilities Succeeds
09.2016 - 03.2022
Floral Clerk /Personal Shopper
Safeway
06.2011 - 09.2016
Web Design
Academy of Arts University
Cosmetology / Sanitation
Marinello School of Beauty
High School Diploma -
Leadership Public School
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