Courtnie Gladman
Surrey,BC
Summary
I have worked as a Registered Nurse for 10.5 years, one of these years I have worked as a Patient Care Coordinator. Working at Peace Arch Hospital for my entire career, I have developed professional relationships with many bedside nurses and care aids, with managers and directors, and along with the rest of the multidisciplinary healthcare team. I am Access & Flow oriented, and ensure adequate discharge planning for the patients under my care.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Fraser Health Authority
White Rock, BC
03.2023 - Current
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Participated in bi-weekly case conferences with members of the healthcare team for each assigned patient.
- Developed treatment plans based on individualized assessment of each patient's needs.
- Coordinate with the multidisciplinary team, the manager, the directors, and the access and flow team, to ensure patients are transferred home or to an appropriate destination.
Registered Nurse
Fraser Health Authority
White Rock, BC
08.2013 - Current
- I worked both full time and part time on the Acute Care for the Elderly (ACE) Unit at Peace Arch Hospital (PAH). I worked full time from 2013-2017, and part time from 2017-2022. I continue to work on the ACE Unit at PAH on a casual basis.
- Provided patient care and education to patients with chronic illnesses.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
Practice Council Lead
Fraser Health Authority
White Rock, BC
01.2015 - 12.2015
- Peace Arch Hospital had a Practice Council; my coworker and I signed up to be Leads for our unit.
- We implemented a project to improve overall moral on the unit. We collected data, through a questionnaire, created actions in which staff could participate, and in the end, collected data that did show to improve moral.
Employed Student Nurse
Fraser Health Authority
Surrey, BC
09.2011 - 03.2013
- I completed 600 hours working as an ESN on the Surgical Unit at Surrey Memorial Hospital. I worked closely with two Registered Nurses every shift, where I was assigned one patient from each of their caseloads.
- Here I solidified many skills learned in school. I gained experience completing thorough head-to-toe assessments, foley insertions, dressing changes, and many more.
- Provided patient care under the supervision of a Registered Nurse.
- Assisted in administering medications and treatments to patients.
- Collaborated with physicians, nurses, and other healthcare professionals to provide quality patient care.
- Educated patients on health promotion activities such as nutrition and exercise.
- Cared directly for patients by assisting with daily living activities and mobility needs.
Education
Gerontological Nurse Certified (C)anada -
Canadian Nurses Association
Canada06-2016
Skills
- Patient Access and Flow Management
- Patient Education
- Coordinating with the multidisciplinary healthcare team
- Coordinating with patients and their families in relation to discharge
- Coordinating with community resources to ensure smooth transitions home
- Managing staff and performing huddles
References
References available upon request.
Timeline
Patient Care Coordinator
Fraser Health Authority
03.2023 - Current
Practice Council Lead
Fraser Health Authority
01.2015 - 12.2015
Registered Nurse
Fraser Health Authority
08.2013 - Current
Employed Student Nurse
Fraser Health Authority
09.2011 - 03.2013
Gerontological Nurse Certified (C)anada -
Canadian Nurses Association
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