Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Courtni Day

Akwesasne,ON

Summary

Proven to enhance customer satisfaction and streamline administrative processes at Akwesasne Medical Clinic, I bring a strong blend of database entry proficiency and relationship-building expertise. Achieved significant reductions in data entry errors and fostered positive interactions, demonstrating a results-driven approach with a focus on efficiency and accuracy.

Overview

24
24
years of professional experience
1
1
Certification

Work History

EHLS CLERK

Akwesasne Medical Clinic
01.2019 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Maintain Patient files in EMR
  • Update information in EMR
  • Scan documents into EMR

CLINIC RECEPTIONIST

Akwesasne Medical Clinic
11.2016 - 01.2019
  • Greeted patients, scheduled appointments and maintained records and accounts.
  • Called patients to remind of upcoming appointments and help schedule testing for off-site services.
  • Improved communication between patients and medical staff with accurate message relay.
  • Efficiently managed multiple lines of communication, including phone calls, emails, and faxes.
  • Telephone Etiquette
  • Filing
  • Maintained of referral system
  • Provided receptionist duties

Personal Support Worker

Tsiionkwenosoh:te Long Term Care
07.2016 - 11.2017
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Facilitated mobility assistance for patients requiring help with transfers or ambulation.
  • Built strong relationships with clients to deliver emotional support and companionship.

Childcare Provider

Akweasne Child Care
09.2000 - 02.2015
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Introduced children to educational games and activities to boost learning.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Worked with children to develop good cognitive, physical and language skills.

Education

College Certificate - Personal Support Worker

St Lawrence College
Cornwall, ON
06.2016

High School Diploma -

General Vanier Secondary High School
Cornwall, ON
05.2000

Skills

  • Telephone Etiquette
  • Customer Satisfaction
  • Filing systems
  • Database entry
  • Administrative tasks
  • Relationship Building
  • File Maintenance
  • Research
  • Mail handling
  • Mail Sorting

Languages

English
Elementary

Certification

TELUS Health PS Suite EMR

Super User Training -4 Sessions Completed

Privacy and Security Training for Clinical Users

WHMIS/October 2015

Occupational Health and Safety Awareness/October 2015

Bill 168/ October 2015

AODA/October 2015

First Aid/CPR

Point Click Care

Respect in the workplace 2022

Active Threat Response 2022

Peer Health Navigation Certificate 2023


Timeline

EHLS CLERK

Akwesasne Medical Clinic
01.2019 - Current

CLINIC RECEPTIONIST

Akwesasne Medical Clinic
11.2016 - 01.2019

Personal Support Worker

Tsiionkwenosoh:te Long Term Care
07.2016 - 11.2017

Childcare Provider

Akweasne Child Care
09.2000 - 02.2015

College Certificate - Personal Support Worker

St Lawrence College

High School Diploma -

General Vanier Secondary High School

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Courtni Day