Power BI
Courtney Reece
Toronto
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Data-driven professional with over 10 years of experience in program evaluation, social services, and technology-enabled solutions. Proficient in SQL, Excel, Power BI, and Tableau, with expertise in tracking key metrics, generating actionable insights, and optimizing operations through data analysis. Adept at leveraging psychological principles to understand human behavior, enhance stakeholder engagement, and design impactful, community-focused programs. A resourceful problem-solver with a proven ability to identify inefficiencies, recommend practical solutions, and deliver measurable results. Experienced in collaborating with cross-functional teams to inform business decisions, achieve project goals, and enhance operational performance.
Overview
10
10
+ Years of professional experience
8
8
Certifications
Work History
Children’s Mental Health Worker
KCYP
01.2024 - Current
- Company Overview: Six Nations Social Services
- Analyzed and reported data to the Ministry, producing monthly, quarterly, and annual performance metrics on students counseled and program outcomes using Excel and Power BI
- Conducted one-on-one counseling sessions with Indigenous students across six high schools, tailoring strategies based on psychological principles and individual needs
- Developed structured data collection and reporting systems to monitor program success and optimize resource allocation
- Designed and implemented culturally relevant programs for youth life promotion, addressing community-specific needs
- Built collaborative relationships with caregivers, CAS, guidance counselors, and cultural advisors to provide holistic mental health support
- Six Nations Social Services
Child Protection Worker
Ogwadeni:deo
10.2022 - 12.2023
- Conducted in-depth assessments of child safety and risk, applying data collection and analysis techniques to inform intervention strategies
- Prepared and presented comprehensive case reports in family court, ensuring decisions were backed by actionable data
- Streamlined case management processes, increasing efficiency in documentation and service delivery
- Leveraged data to evaluate the effectiveness of services and identify areas for improvement in family support systems
Sales Representative
Crpysey Start-Up Company
07.2021 - 10.2022
- Built and maintained data-informed client relationships, leveraging insights to position the company as a trusted and reliable partner.
- Designed and delivered customized client presentations and proposals, utilizing market analysis to address unique client needs and showcase product benefits effectively.
- Streamlined client response processes by analyzing inquiries and generating accurate, personalized quotes aligned with customer specifications.
- Enhanced client satisfaction through data-driven problem-solving, addressing inquiries, resolving issues, and providing details product insights.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Quality Assurance Specialist
STOQEY
05.2019 - 10.2022
- Company Overview: Toronto
- Developed and implemented a customized tracking system to log, prioritize, and resolve repair requests, increasing operational efficiency by 20%
- Conducted comprehensive root cause analyses to identify patterns in defects and inefficiencies, recommending actionable solutions to improve performance
- Designed and maintained Tableau dashboards to visualize key quality metrics, trends, and repair timelines, enabling data-driven decisions for leadership
- Collaborated with cross-functional teams to document, refine, and enforce quality assurance standards, ensuring compliance with regulatory requirements
- Monitored workflow processes and provided detailed performance insights to leadership, resulting in a 15% reduction in recurring issues
- Trained team members on quality control methodologies and data tracking tools, improving adherence to standards and overall productivity
- Delivered regular data-driven reports on quality trends, customer feedback, and process improvements to enhance service delivery
Administrative Assistant
Onyx Fire Protection Services
01.2015 - 01.2019
- Implemented and managed digital filing systems using internal document management software, improving data retrieval efficiency by 30%
- Scheduled and coordinated programs, meetings, and events using Microsoft Outlook and Google Calendar, ensuring seamless communication and optimized workflows
- Provided logistical support, including creating automated agenda templates and managing shared team resources via Google Drive and SharePoint
- Tracked and processed financial data such as invoices and expenses using QuickBooks, achieving 100% accuracy and ensuring compliance with financial protocols
- Designed and maintained spreadsheets in Microsoft Excel, utilizing formulas, pivot tables, and VLOOKUPs for tracking administrative KPIs and reporting trends
- Trained and onboarded new employees on CRM systems and project management software, enhancing team productivity and reducing onboarding time by 15%
Skills
- Data analysis
- Team collaboration
- Microsoft Office Suite
- Stakeholder communication
- Requirements gathering
- Project management
- Microsoft Excel mastery
- User acceptance testing
- Business process improvement
- Workflow Analysis
- Strategic planning
- KPI tracking
- Quality assurance
Software
Tableau
SQL for data analysis
Microsoft Excel (Advanced Proficiency: formulas, pivot tables, VLOOKUPS, dashboards)
Quickbooks
Micrsoft Office Suite (Word, Excel, Powerpoint, Outlook)
Google Workspace (Drive, Calendar, Docs, Sheets)
CRM Systems
Digital Filing Systems (eg, SharePoint)
Certification
- NVCI (Non-Violent Crisis Intervention)
- Certified ScrumMaster (CSM) - Scrum Alliance
- Google Data Analytics Professional - Coursera
- AWS Certified Cloud Practictioner - Amazon Web Services
- Entry Certificate in Business Analysis (ECBA) - IIBA
- Google Analytics Individual Qualification (GAIQ) - Google
- Tableau Desktop Specialist Certification - Tableau Software
- Power BI Data Analyst Associate Certification – Microsoft.
Education
M.A. - Counselling Psychology
Yorkville University
09.2026
BSc - General Psychology
Capella University
01-2024
Honours BSc - Computer Science (Minor)
University of Toronto
06.2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hungarian
Upper intermediate (B2)
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceWork from home optionFlexible work hoursPaid time offCompany CultureInterests
Data Analytics and Visualization: Exploring trends and optimizing processes using tools like Power BI, Tableau, and SQL
Program Development: Designing and implementing impactful community focused initiatives
Technology in Social Services: Leveraging tech-enabled solutions to improve operations and service delivery
Lifelong Learner: Pursuing advanced education and certifications in psychology, analytics, and counselling
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