Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Bartender
Splittsville
Guelph, Ontario
09.2025 - Current
Mixed and served a variety of cocktails and beverages to customers.
Maintained cleanliness and organization of the bar area throughout shifts.
Engaged with customers to create a friendly and welcoming atmosphere.
Processed customer payments efficiently using POS systems.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Collaborated with kitchen staff to ensure timely service of food and drinks.
Cashier
Cedar Rail Drive-In Restaurant
Harriston, Ontario
04.2023 - 09.2024
Operated cash register and processed customer transactions efficiently.
Provided excellent customer service by addressing inquiries and resolving issues.
Maintained cleanliness and organization of the front counter and dining area.
Assisted in training new cashiers on register operations and customer interactions.
Handled cash drawer, balancing it accurately at the end of each shift.
Performed other duties as assigned by management.
Stocked shelves with merchandise when needed.
Waitress
Chucks Roadhouse Bar & Grill
Hanover, Ontario
06.2022 - 01.2024
Provided exceptional customer service in a fast-paced dining environment.
Took and processed food and beverage orders accurately and efficiently.
Assisted with menu recommendations to enhance guest dining experiences.
Checked back with customers throughout meal service to ensure satisfaction.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Organized take-out orders efficiently according to customer requests.
Bussed tables as needed during peak hours.
Replenished beverages when necessary.
Communicated daily specials to customers.
Served alcoholic beverages responsibly in accordance with state laws.