Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Courtney Friedl

Calgary,AB

Summary

Respectful counsellor and support worker with proven track record of helping clients improve mental health and well-being through evidence-based therapeutic approaches. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet needs of individuals. Passionate about helping people manage mental health and improve quality of life. I have a desire to continue to be in service to this community and to further develop my own skills by providing mentorship and leadership with team members.

Overview

12
12
years of professional experience

Work History

Care Counsellor

Telus Health, LifeWorks Inc
08.2021 - Current
  • Working with a diverse clientele, in telephone single sessions, within the modality of Solution-Focused Brief Therapy, with using CBT, DBT, Gottman Method, and Mindfulness
  • Provide immediate telephone crisis counselling/interventions, management consultations, and information and support to the caller requesting a trauma or other workplace intervention
  • Identify present issues and determine appropriate services and response level
  • Assess client needs and provide referrals to service within the EAP and appropriate community services
  • Provider support to co-workers with crisis intervention, peer support, and providing feedback.

Community Support Worker

Calgary SCOPE Society
09.2013 - 08.2021
  • Working with a diverse adult clientele with multiple diagnoses in the disability and mental health sectors
  • Assist clients to access the community based on their goals and interests and develop life skills within a cooperative relationship
  • Provided support in daily living activities, mental health support, home maintenance, daily routines, Responsible for maintaining data and paperwork to monitor changes in behaviour, finances, and progression in client’s goals
  • Supporting client choices, rights, and responsibilities
  • Liaison between team, medical professionals, trustees, and families.

Intern Counsellor/Practicum

Calgary Counselling Centre
01.2015 - 08.2015
  • Worked with a diverse clientele in individual, couple, and group counselling sessions, within the modality of CBT, DBT, 5-Factor model, and Narrative
  • Provided referrals to internal services and appropriate community services
  • Identify present issues, creating treatment plans, and providing on-gong counselling and facilitating group counselling
  • Responsible for contacting clients, scheduling sessions, negotiating fees on sliding scale, completing and maintaining session notes, data collection from SRS and OQ.

Behavioural Therapist

Treatment of Autism
01.2012 - 10.2014
  • Worked with Autistic children and youth in a residential setting, within a behavioural modification program based on teaching life skills and appropriate social functioning by always using the least restrictive practices
  • Provided support in daily activities and routines Responsible for completing notes and data for goal progression, maintaining schedules, crisis intervention, and communication with the team.

Education

Masters - Counselling Psychology

Yorkville University
Woodside, Fredericton, NB
01.2017

Bachelor of Arts - Psychology

Mount Royal University, 4825 Mount Royal Gate SW
Calgary, AB
06.2011

Skills

  • Great critical thinking and problem solving skills
  • Great communication and computer skills
  • Good crisis intervention skills
  • Good skills with researching and providing appropriate referrals
  • Good flexibility and teamwork skills
  • Good writing and administrative skills
  • Good interpersonal communication
  • Great Client-centered skills and collaborating with client to develop goals

Timeline

Care Counsellor

Telus Health, LifeWorks Inc
08.2021 - Current

Intern Counsellor/Practicum

Calgary Counselling Centre
01.2015 - 08.2015

Community Support Worker

Calgary SCOPE Society
09.2013 - 08.2021

Behavioural Therapist

Treatment of Autism
01.2012 - 10.2014

Masters - Counselling Psychology

Yorkville University

Bachelor of Arts - Psychology

Mount Royal University, 4825 Mount Royal Gate SW

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Courtney Friedl