Courtney WOODLAND
Brighton,ON
Summary
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Finance professional with extensive experience in accounts management and credit control. Known for streamlining payment processes, resolving discrepancies, and maintaining accurate financial records. Strong collaborator focused on team success and dependable in adapting to changing business needs, ensuring efficient operations.
Overview
9
9
years of professional experience
Work History
Accounts Receivable Specialist
Optima Communications International
02.2016 - Current
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
- Achieved significant improvements in customer dispute resolution timeframes by developing streamlined process.
- Collaborated with sales team to align billing practices with customer contracts, ensuring compliance and satisfaction.
Education
Diploma - Medical Assistant
Trillium College
12-2015
Skills
- Microsoft Excel
- Accounts receivable
- Accurate payment posting
- Aging reports analysis
- Account reconciliation
- Data inputting
- Credit and collections
- Payment negotiations
- Strong client relations skills
- Customer service support
- Collections
- Bill processing
Languages
English
Full Professional
Timeline
Accounts Receivable Specialist
Optima Communications International
02.2016 - Current
Diploma - Medical Assistant
Trillium College
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