Courtney Whitelaw

Created excellent guest experiences by proudly representing Canadian culture through meaningful interactions in a high-volume retail setting. Delivered exemplary Disney service while working in multiple merchandise locations, expertly processing transactions, and handling high-value items such as jewelry and accessories with care. Maintained impeccable, show-ready displays that reflected Disney’s visual standards, ensured food safety while packaging consumables, and supported operational excellence through restocking, multitasking, and teamwork—bringing the magic to life for each and every guest.

Greeted and guided thousands of guests daily at Chef Mickey’s, delivering exceptional Disney hospitality while managing reservations, dietary accommodations, and special celebrations. Utilized seating systems to ensure efficient flow, maintained a clean and show-ready environment, and clearly communicated buffet-style offerings. Assisted with side work, including restocking supplies and rolling silverware, ensuring smooth operations and guest satisfaction.

Created inclusive, engaging learning environments for children by developing and implementing activities based on their individual interests. Built meaningful connections with children, families, and colleagues, fostering open communication and collaboration. Utilized behavior management strategies to support children's development and documented progress to ensure their growth and success.

Provided administrative support by coordinating schedules, managing communications, and ensuring smooth day-to-day operations. Assisted in content creation and social media management, ensuring alignment with company standards and brand voice. Demonstrated strong problem-solving skills, delivering solutions efficiently while maintaining a high level of professionalism. Collaborated with team members to enhance operational efficiency, ensuring tasks were completed accurately and on time, contributing to a positive work environment.