Courtney Wetherell
Napa,CA
Summary
I am a dedicated professional with a strong work ethic, thriving in high-pressure, team-oriented environments. My attention to detail and thoroughness are evident in every task I undertake. Proactive and forward-thinking, I excel in customer service, consistently going above and beyond to ensure satisfaction.
Overview
16
16
years of professional experience
Work History
Membership Services Ambassador
Chappellet Winery
04.2017 - 07.2024
- I assisted in th preparation and execution of club shipments while delivering the highest level of customer service more than 5,000 club members.
- Collaborated in a team environment and have enthusiasm for developing relationships, growing sales and discussing ways to improve our systems.
- Assisted in preparation, planning and execution of all wine club events.
- Accurately created, updated and maintained customer accounts in database, including maintaining a log of customer contacts.
- Maintained knowledge of all wine club offerings, benefits and schedules, brand and wine information, marketing offers and hospitality options.
- Performed outreach to customers via phone and email for updated account information and order management.
- Personally managed 600+ members as their dedicated membership ambassador.
- Assisted with shipment logistics which includes but is not limited to; handling returned orders and proper communication to members regarding overdue will call orders.
Brand Ambassador
Chappellet
04.2017 - 08.2019
- Served as ambassador and storyteller for Chappellet.
- Engaged, educated and befriended guests to deliver an amazing experience.
- Provided wine tours around the 650 acre property, while educating our guests on wine making practices and sustainability
- Utilized point of sale systems as well as shipping tools.
- Learned about our wines, and the wine making process inside and out to give best possible demonstrations and answer consumer questions.
- Represented the winery professionally with all guests and earned consistent repeat and referral business.
Manager
Rutherford Grill
01.2013 - 04.2016
- Oversaw greeter staff, wait staff, and line cooks for a high end restaurant with over 8.5 million gross annual sales.
- Responsible for overall operations of service, including hiring, training, scheduling and discipline of all front of the house employees Responsible for all opening and closing duties Created and implemented detailed weekly schedules for two departments.
- Effectively served as a liaison between wait staff and line cooks ensuring quality and accuracy of each plate before delivered to guests.
- Played an integral role in training of new staff Oversaw newly hired managers during the service portion of their Management Training.
- Consistently executed the ability to multi-task during intense situations, while ensuring guest satisfaction.
- Communicated with corporate hierarchy and provided critical input to meet aggressive goals and objectives.
Unit Accountant
Rutherford Grill
01.2009 - 01.2013
- Maintained computer and physical filing systems.
- Completed bi-weekly payroll for 75+ employees.
- Managed all payroll, including time edits.
- Managed and paid all vendors. Posted receipts to appropriate general ledger accounts.
- Balanced monthly general ledger accounts to accurately record cost and month end accruals.
- Reconciled vendor statements and handled payment complaints or discrepancies.
- Completed all invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Coded and entered all invoices each day into the in-house accounting software.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Administered compensation, and benefits. Was responsible for all cash handling. Managed all department heads inventories and cost of goods.
- Responsible for all Human Resources in the hiring and termination practices.
- Held notary certification.
- Administered compensation, benefits, performance management systems, safety and recreation programs.
- Handled staffing, disputes, terminating employees and administering disciplinary procedures.
- Educated and advised employees on group health plans.
- Helped developed company personnel policies, standard operating procedures and employee handbooks.
- Facilitated the criminal background check process for new hires.
Education
High School Diploma -
Vintage High School
Napa, CA2004
Skills
- Staff education and training
- Money handling abilities
- Report preparation
- Administrative support
- Records management
- Office management
- Bookkeeping
- Employee timesheet processing
- Research and analysis
- Problem-Solving
- Customer Service
- Data Entry
Timeline
Membership Services Ambassador
Chappellet Winery
04.2017 - 07.2024
Brand Ambassador
Chappellet
04.2017 - 08.2019
Manager
Rutherford Grill
01.2013 - 04.2016
Unit Accountant
Rutherford Grill
01.2009 - 01.2013
High School Diploma -
Vintage High School
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