Summary
Overview
Skills
Work History
Education
Certification
Languages
Work Availability
Work Preference
Hi, I’m

COURTNEY WESLEY

Bridgewater,NS
"Good customer service costs less than bad customer service."
Sally Gronow
COURTNEY WESLEY

Summary

A customer service professional with proven track record in delivering exceptional communication and problem-solving skills. Adept at managing diverse client needs and resolving issues promptly, fostering reliable and supportive environment. Known for collaborative team efforts and adapting to dynamic operational requirements, ensuring optimal service outcomes.

Overview

4
years of professional experience
1
Certification

Skills

  • Microsoft Office
  • Communication skills
  • Organizational Skills
  • Attention to Detail
  • POS
  • Empathy and patience
  • Multitasking and Prioritization
  • Data Entry
  • Productivity and Efficiency

Work History

Scotia Business Centre

Answering Service Operator
09.2024 - Current

Job overview

  • Maintained high level of customer service through friendly and polite demeanor.
  • Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
  • Managed a high volume of inbound calls while accurately documenting interactions in the company database.
  • Enhanced customer satisfaction by promptly answering calls and addressing their inquiries.
  • Relayed and transcribed written and verbal messages to personnel.
  • Maintained strict confidentiality of client information in compliance with privacy regulations and company guidelines.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Wendy's

Food Service Worker
11.2023 - Current

Job overview

  • Cleaned and organized kitchen, dining and service areas.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Increased daily sales by upselling menu items based on customer preferences.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Liberty Tax

Receptionist
02.2023 - 03.2023

Job overview

  • Handled cash and credit card payments with accuracy
  • Answered phones professionally in accordance with organizational protocols
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
  • Assisted with administrative tasks such as filing documents, copying materials
  • Provided superior customer service by responding to inquiries in an efficient and friendly manner
  • Displayed pleasant and professional voice and demeanor, positively representing organization
  • Kept reception and common areas clean and tidy
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Giant Tiger

Fashion Associate
08.2020 - 10.2022

Job overview

  • Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift
  • Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment
  • Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment
  • Handled cashier duties, maintaining accuracy of monies received or exchanged
  • Assisted in training new associates on key aspects of the role, such as product knowledge, visual merchandising techniques, and excellent customer service.
  • Improved overall efficiency by streamlining processes within the fitting room area.
  • Operated cash registers, receiving and processing both cash and card payments.
  • Conducted regular price audits to maintain accurate pricing information on all products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Park View Education Centre

High School Diploma
03.2020

Certification

  • Retail Industry Fundamentals Certification, 04/01/22


Languages

English
Native or Bilingual
Availability
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balanceFlexible work hours

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COURTNEY WESLEY