Hi, I’m
COURTNEY WESLEY
Bridgewater,NS
Summary
Reliable customer service worker who brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
years of professional experience
1
Certification
Work History
Wendy'sBridgewater
Food Service Worker
11.2023 - Current
Job overview
- Cleaned and organized kitchen, dining and service areas.
- Set up and broke down food service lines quickly to maintain service flow.
- Greeted customers at counter to fulfill requests and answer questions.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers and answered inquiries regarding menu items and specials.
- Increased daily sales by upselling menu items based on customer preferences.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Made food according to standard recipes with requested changes for customer satisfaction.
Liberty Tax
Receptionist
02.2023 - 03.2023
Job overview
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Kept reception and common areas clean and tidy
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Giant Tiger
Fashion Associate
08.2020 - 10.2022
Job overview
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift
- Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment
- Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment
- Handled cashier duties, maintaining accuracy of monies received or exchanged
- Assisted in training new associates on key aspects of the role, such as product knowledge, visual merchandising techniques, and excellent customer service.
- Improved overall efficiency by streamlining processes within the fitting room area.
- Operated cash registers, receiving and processing both cash and card payments.
- Conducted regular price audits to maintain accurate pricing information on all products.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Park View Education Centre
High School Diploma
03.2020
Skills
- Microsoft Office
- Communication skills
- Organizational Skills
- Attention to Detail
- Merchandising
- POS
- Multitasking and Prioritization
- Data Entry
- Productivity and Efficiency
Certification
- Workplace Hazardous Materials Information System, 2018, 2022
- Retail Industry Fundamentals Certification, 04/01/22, 04/01/22
- Supply Chain Management, 04/01/22, Present
References
References available upon request
Languages
English
Native or Bilingual