Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Hi, I’m

COURTNEY WESLEY

Bridgewater,NS

Summary

Reliable customer service worker who brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
years of professional experience
1
Certification

Work History

Wendy's
Bridgewater

Food Service Worker
11.2023 - Current

Job overview

  • Cleaned and organized kitchen, dining and service areas.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Increased daily sales by upselling menu items based on customer preferences.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Liberty Tax

Receptionist
02.2023 - 03.2023

Job overview

  • Handled cash and credit card payments with accuracy
  • Answered phones professionally in accordance with organizational protocols
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
  • Assisted with administrative tasks such as filing documents, copying materials
  • Provided superior customer service by responding to inquiries in an efficient and friendly manner
  • Displayed pleasant and professional voice and demeanor, positively representing organization
  • Kept reception and common areas clean and tidy
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Giant Tiger

Fashion Associate
08.2020 - 10.2022

Job overview

  • Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift
  • Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment
  • Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment
  • Handled cashier duties, maintaining accuracy of monies received or exchanged
  • Assisted in training new associates on key aspects of the role, such as product knowledge, visual merchandising techniques, and excellent customer service.
  • Improved overall efficiency by streamlining processes within the fitting room area.
  • Operated cash registers, receiving and processing both cash and card payments.
  • Conducted regular price audits to maintain accurate pricing information on all products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Park View Education Centre

High School Diploma
03.2020

Skills

  • Microsoft Office
  • Communication skills
  • Organizational Skills
  • Attention to Detail
  • Merchandising
  • POS
  • Multitasking and Prioritization
  • Data Entry
  • Productivity and Efficiency

Certification

  • Workplace Hazardous Materials Information System, 2018, 2022
  • Retail Industry Fundamentals Certification, 04/01/22, 04/01/22
  • Supply Chain Management, 04/01/22, Present

References

References available upon request

Languages

English
Native or Bilingual

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