Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Walter

Perris

Summary

Dynamic Shift Supervisor with a proven track record at Starbucks, excelling in customer satisfaction and conflict resolution. Skilled in training and mentoring staff, I effectively managed inventory and enhanced operational efficiency. Committed to continuous improvement, I fostered positive team dynamics, driving business growth through exceptional service and strong relationships.

Overview

16
16
years of professional experience

Work History

Shift Supervisor

Starbucks
08.2018 - Current
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with partners.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between partners to maintain positive and productive work environments.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Troubleshot equipment to reduce service calls and downtime.
  • Cultivated professional working relationships with peers and supervisors.

Assistant Manager

Freshii
08.2017 - 03.2018
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Shift Supervisor

Starbucks
01.2013 - 08.2017
  • Trained new partners and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with partners.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between partners to maintain positive and productive work environments.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Responded to and resolved customer questions and concerns.

Assistant Manager

1st Stop Gas Station
05.2009 - 08.2011
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Bachelor of Arts - Chemistry

Adams State University
Alamosa, CO

Associate of Science - Biological And Physical Sciences

Arizona Western College
Yuma, AZ

Skills

  • Customer-oriented
  • Training and mentoring
  • Continuous improvement
  • Staff motivation
  • Safety awareness
  • Inventory management
  • Production management
  • Conflict resolution techniques

Timeline

Shift Supervisor

Starbucks
08.2018 - Current

Assistant Manager

Freshii
08.2017 - 03.2018

Shift Supervisor

Starbucks
01.2013 - 08.2017

Assistant Manager

1st Stop Gas Station
05.2009 - 08.2011

Bachelor of Arts - Chemistry

Adams State University

Associate of Science - Biological And Physical Sciences

Arizona Western College

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Courtney Walter