Summary
Overview
Work History
Education
Skills
References
Timeline
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Courtney Walsh

49 Barrisway Road, Garnish,NL

Summary

Knowledgeable and dedicated customer service professional with experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Private Dog Sitter

Connie Fleming
03.2020 - Current
  • Supported client during extended travel by providing consistent updates, photos, and videos of her pets activities and wellbeing.
  • Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
  • Maintained a safe and secure space for dogs by adhering to strict house rules and guidelines set by the pet owner.
  • Administered medications as needed to maintain optimum health of pets, following owner instructions with precision.
  • Adapted to various pet personalities and quirks, creating tailored care plans for each dog's unique preferences.
  • Offered additional services such as basic grooming and bathing upon request from client, adding value to the overall experience.
  • Fulfilled special requests made by client such as watering plants or retrieving mail during extended stays away from home.
  • Enhanced client satisfaction by providing personalized and attentive care for her pets in a home environment.
  • Maintained cleanliness within the client's home during sitting periods, ensuring a tidy living space upon her return.
  • Provided overnight stays when required, giving client peace of mind knowing her beloved pets were cared for around the clock.

Private Dog Sitter

Maryanne Kelly
01.2016 - Current
  • Supported client during extended travel by providing consistent updates, photos, and videos of her pets activities and wellbeing.
  • Adapted to her dog's personality and quirks, creating tailored care plans for her dog's unique preferences.
  • Ensured timely feeding, walking, and grooming routines the dog under my care, resulting in a contented and well-cared-for dog.
  • Maintained a safe and secure space for her dog by adhering to strict house rules and guidelines set by the pet owner.
  • Offered additional services such as basic grooming and bathing upon request from client, adding value to the overall experience.
  • Fulfilled special requests made by client such as watering plants or retrieving mail during extended stays away from home.
  • Enhanced client satisfaction by providing personalized and attentive care for her dog in a home environment.
  • Provided overnight stays when required, giving client peace of mind knowing her beloved pet was cared for around the clock.
  • Maintained cleanliness within her home during sitting periods, ensuring a tidy living space upon her return.

Customer Service Representative

Concentrix
07.2021 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Shift Manager/Key Holder

KFC
10.2020 - 07.2021
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Worked closely with team members to schedule breaks and shifts to meet regulations.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.

Waitress

Lucky House Restaurant
10.2020 - 05.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Bartender

Chalky's Billiards
10.2020 - 12.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Assistant Manager, Customer Service

Jasmine Jewelry/BUDS
06.2020 - 10.2020
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Managed inventory levels effectively, ensuring availability of necessary products/services at all times.
  • Developed strong relationships with clients, leading to increased repeat business and loyalty.
  • Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
  • Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
  • Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Created a positive work environment for staff members, promoting teamwork and employee morale.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Created and reviewed invoices to confirm accuracy.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Cashier

Garnish General Store
09.2019 - 06.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Technical Certificate - Aquaculture (Salmonid)

Marine Institute/CNA
Burin, NL
02.2020

High School Diploma -

Marystown Central High School
Marystown, NL
2014

Skills

  • Patience and Empathy
  • Reliability and Punctuality
  • Clean Driver's Abstract
  • Valid Newfoundland Driver's License (Class 5)
  • Graduated with Academic Status
  • Pet Socialization Guidance
  • Pet Behavior Understanding
  • Senior Pet Care
  • Certified in Marine Basic First Aid
  • Restricted Operator's Certificate (Marine Commercial)
  • Small Vessel Operator Proficiency

References

Maryanne Kelly - Employer - Private Dog Sitting

(709) 567-1857


Alyssa Macpherson - Supervisor - Concentrix

(709) 765-9287


Stachia Ducey - Manager - KFC

(709) 277-3720


Stephanie Powers - Manager - Jasmine Jewelry/BUDS

(709) 680-7276

Timeline

Customer Service Representative

Concentrix
07.2021 - 03.2024

Shift Manager/Key Holder

KFC
10.2020 - 07.2021

Waitress

Lucky House Restaurant
10.2020 - 05.2021

Bartender

Chalky's Billiards
10.2020 - 12.2020

Assistant Manager, Customer Service

Jasmine Jewelry/BUDS
06.2020 - 10.2020

Private Dog Sitter

Connie Fleming
03.2020 - Current

Cashier

Garnish General Store
09.2019 - 06.2020

Private Dog Sitter

Maryanne Kelly
01.2016 - Current

Technical Certificate - Aquaculture (Salmonid)

Marine Institute/CNA

High School Diploma -

Marystown Central High School

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Courtney Walsh