Summary
Overview
Work History
Education
Skills
Acquired Skills
Volunteer
Timeline
Generic

Courtney Verhaeghe

Winnipeg,Canada

Summary

Dynamic and dedicated professional with a strong commitment to delivering exceptional customer service in fast-paced environments. Recognized for the ability to assess situations accurately, make informed decisions, and prioritize actions effectively. Possesses outstanding interpersonal skills, enabling confidential and empathetic engagement with clients.

Overview

9
9
years of professional experience

Work History

Surgical Office Assistant Orthopedics

University Medical Group
01.2022 - Current
  • Strong interpersonal skills in communicating effectively with patients, physician offices, medical representatives, and staff in-person, over the phone, and in writing.
  • Proven ability to work both independently and collaboratively within a team setting.
  • Excellent verbal and written communication skills with a focus on clarity and professionalism.
    Highly organized with advanced planning, problem-solving, and time-management abilities.
  • Skilled in scheduling clinic appointments, coordinating surgical instruments, and managing physician calendars for surgeries, meetings, clinics, call, and teaching sessions.
  • Proficient in coordinating clinical appointments, operating room procedures, patient admissions, and related diagnostic tests.
  • Knowledgeable in surgical billing, invoicing, and administrative support for medical practices.


Administrative Secretary

St. Boniface Hospital
01.2021 - 01.2022
  • Manage incoming phone calls by screening, taking messages, and notifying relevant personnel of important calls.
  • Communicate professionally with the public and staff both over the phone and in person.
  • Prepare reports, documents, and agendas for meetings; take, transcribe, and distribute minutes.
  • Establish and maintain internal administrative procedures, including document tracking, filing, and monthly reporting.
  • Prepare financial statements, process billings, and complete insurance and other claim forms.
  • Maintain and secure confidential medical records, ensuring accurate and up-to-date patient information in the EPR system.

Diagnostic Imaging Clerk (Casual)

St. Boniface Hospital
01.2020 - 01.2021
  • Process and manage requisitions efficiently.
  • Schedule diagnostic imaging exams using Radiology Information System (RIS).
  • Obtain, enter, and update patient and imaging information accurately.
  • Register patients in the computer system for seamless processing.

Client Service Specialist / Surgical Office Coordinator

The First Glance Aesthetic Clinic & Surgery Centre
01.2018 - 01.2020
  • Collaborate with physicians to ensure accurate data entry and interpretation.
  • Triage patient inquiries professionally and efficiently.
  • Schedule a range of appointments, including consultations, surgeries, and pre- and post-operative visits.
  • Prepare patients and treatment rooms for procedures, including injections, consultations, laser services, and surgical prep.
  • Engage with clients across multiple platforms (phone, email, web, and in person) to provide responsive service.
  • Deliver exceptional client service, focusing on building relationships and enhancing client experience.
  • Assist surgeons and service providers during consultations and treatments.
  • Conduct customer retention outreach.
  • Participate in educational events and training to support professional growth.

Ophthalmic Technician

Dr. Adrian HL Long Ophthalmology
01.2017 - 01.2018
  • Instruct patients about medications, tests, and procedures
  • Perform vision and diagnostic tests
  • Take patient medical history
  • Write patient referral letters to other physicians/surgeons, MPI, CNIB, etc
  • Assist with patient procedures
  • Coordinate patient scheduling
  • Provide explanations of procedures and answering patient questions
  • Perform scans, conduct brightness acuity tests, and contrast sensitivity tests
  • Sterilization of instruments, prepping of exam rooms
  • Handle various instruments, such as: tomographs, occluders, OCT/Optomap scanners

Medical/Admin Assistant

East St. Paul Medical Center/SkinRhum MD
01.2016 - 01.2017
  • Answer telephones, confirm appointments
  • Greet patients, verify patient information, record medical history, and room patients
  • Handle correspondence (scan, fax, email)
  • Schedule and maintain electronic filing system
  • Clean and wrap surgical instruments
  • Assist with small procedures (prepping and wrapping sclerotherapy patients)
  • Secure patient information and maintain patient confidence
  • Construct and maintain spreadsheets (referrals, cancellation list)
  • Create and update the clinic employee handbook
  • Keep supplies ready by inventory stock; place orders; verify receipts
  • Ensure equipment is operational; troubleshoot breakdowns; perform preventative maintenance
  • Sell retail medical grade skin care products
  • General cleaning duties

Education

Medical Office Assistant Diploma -

Herzing College
01.2016

Internship -

DC Obstetrics and Gynecology Group Inc.
01.2016

Animal Environment Enrichment Workshop -

Assiniboine Park Zoo
01.2009

Grade 12 Diploma -

Vincent Massey Collegiate
01.2005

Skills

  • Skilled in administrative and clinical office operations
  • Proficient in clinical language
  • Skilled in autoclaving medical instruments for sterilization
  • Certified in Emergency First Aid CPR/AED Level C
  • Knowledgeable in PHIA and WHMIS compliance
  • Experienced in medical document transcription

Acquired Skills

  • Clinical office procedures
  • Medical Terminology
  • Perform autoclaving of medical instruments
  • Emergency First Aid CPR/AED Level C
  • PHIA
  • Medical Documents (Transcription)
  • WHMIS
  • RIS, EPR, Accuro, Jonoke, Max Gold, PART, SWIM (ATC)

Volunteer

  • Winnipeg Fire and Paramedic Service Run, 2018
  • Winnipeg Fire Fighter Rooftop Campout, 2016
  • Herzing College Student Council, 2015/2016
  • Civic and Provincial Elections, 2004/2003

Timeline

Surgical Office Assistant Orthopedics

University Medical Group
01.2022 - Current

Administrative Secretary

St. Boniface Hospital
01.2021 - 01.2022

Diagnostic Imaging Clerk (Casual)

St. Boniface Hospital
01.2020 - 01.2021

Client Service Specialist / Surgical Office Coordinator

The First Glance Aesthetic Clinic & Surgery Centre
01.2018 - 01.2020

Ophthalmic Technician

Dr. Adrian HL Long Ophthalmology
01.2017 - 01.2018

Medical/Admin Assistant

East St. Paul Medical Center/SkinRhum MD
01.2016 - 01.2017

Internship -

DC Obstetrics and Gynecology Group Inc.

Animal Environment Enrichment Workshop -

Assiniboine Park Zoo

Grade 12 Diploma -

Vincent Massey Collegiate

Medical Office Assistant Diploma -

Herzing College

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Courtney Verhaeghe