Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Vail

Fontana

Summary

Customer service professional dedicated to effective team management and customer satisfaction. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility. Management professional with extensive experience in payroll, scheduling and hiring of associates. Effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.

Overview

18
18
years of professional experience

Work History

General Manager

Office Depot Inc
Riverside
03.2024 - 03.2025
  • Analyzed sales trends to drive strategic decision-making.
  • Developed marketing initiatives that increased customer engagement.
  • Managed daily business operations, encompassing budgeting, staffing, scheduling, inventory control, and sales.
  • Resolved customer complaints efficiently while upholding high service quality standards.

Assistant Store Manager

Office Depot Inc
Riverside
06.2017 - 03.2024
  • Supervised daily store operations, ensuring adherence to company policies.
  • Trained and mentored staff in customer service standards and product knowledge.
  • Managed inventory levels, facilitating timely restocking of merchandise.
  • Resolved customer inquiries and complaints to enhance satisfaction.
  • Collaborated with team members to improve workflow and increase store efficiency.

Customer Service Manager

OfficeMax
Riverside
07.2011 - 06.2017
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Supervised a sales force of 18 sales associates.
  • Counted cash drawers and made bank deposits.
  • Submitted payroll weekly

Office Assistant

Barrow Construction Co
Colton
06.2007 - 07.2011
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.
  • Filed paperwork and organized computer-based information.

Education

High School Diploma -

Arrowhead Christian Academy
Redlands

Licensed Vocational Nurse -

Summit Career College
Colton

Skills

  • Workflow management
  • Microsoft Office proficiency
  • Telephone etiquette
  • Problem solving
  • Schedule coordination
  • Critical thinking
  • Project planning
  • Time management

Timeline

General Manager

Office Depot Inc
03.2024 - 03.2025

Assistant Store Manager

Office Depot Inc
06.2017 - 03.2024

Customer Service Manager

OfficeMax
07.2011 - 06.2017

Office Assistant

Barrow Construction Co
06.2007 - 07.2011

High School Diploma -

Arrowhead Christian Academy

Licensed Vocational Nurse -

Summit Career College
Courtney Vail