Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Courtney Twance

Thunder Bay

Summary

Dynamic and detail-oriented professional with a strong hospitality background. Expert in safe cleaning and kitchen sanitizing, consistently achieving high customer satisfaction through effective multitasking and organization. Proven ability to maintain quality standards while engaging positively with guests and team members.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Housekeeper

Prince Arthur Waterfront Hotel & Suites
10.2023 - 07.2024
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Verified cleanliness and organization of storage areas and carts.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Cook/Cashier

Sodexo
08.2021 - 02.2022
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Cook

Chester Fried Chicken/The French Fryer
06.2015 - 03.2020
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Communicated closely with servers to fully understand special orders for customers.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Cashier

Renco Family Foods
05.2013 - 08.2014
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Laundry Attendant

Barbs LaundryMatt
05.2012 - 08.2014
  • Collected soiled linens and clothing and pretreated stains.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Used POS system to collect payments from customers, providing invoice for proof of transaction.

Education

Associate of Arts - Aboriginal Community Advocacy

Confederation College of Applied Arts And Technology
Thunder Bay, None
09-2015

Skills

  • Safe cleaning with chemicals
  • Dusting
  • Linen replenishment
  • Deep cleaning
  • English language fluency
  • Hospitality background
  • Multitasking and organization
  • Kitchen sanitizing
  • Safe food handling

Languages

English
Full Professional

Certification

Safe Food Handling

Timeline

Housekeeper

Prince Arthur Waterfront Hotel & Suites
10.2023 - 07.2024

Cook/Cashier

Sodexo
08.2021 - 02.2022

Cook

Chester Fried Chicken/The French Fryer
06.2015 - 03.2020

Cashier

Renco Family Foods
05.2013 - 08.2014

Laundry Attendant

Barbs LaundryMatt
05.2012 - 08.2014

Associate of Arts - Aboriginal Community Advocacy

Confederation College of Applied Arts And Technology

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Courtney Twance