COURTNEY TOKIO
Kitchener,Ontario
Summary
Motivated and adaptable administrative professional with a background in healthcare, customer service, and self-employment. Skilled in medical terminology, patient interaction, multitasking, and digital record systems (HIS/EMR). A quick learner and compassionate team player with strong organizational and interpersonal skills, seeking part-time opportunities in medical office administration, office support, or customer service roles.
Overview
11
11
years of professional experience
Work History
Pet Care Specialist / Pet Waste Disposal Technician
Courtney's K9 Care
Kitchener, ON
02.2020 - Current
- Established a niche business offering dog waste removal and pet care services.
- Ensured hygienic practices to safeguard infection control protocols.
- Developed a marketing campaign that increased business by 50% in year one and 40% annually thereafter.
- - Managed client appointments and financial records for transparency and decision-making.
Clinical Secretary, Oncology Inpatient Registration
Grand River Hospital
Kitchener, ON
09.2019 - 02.2020
- Managed communication between patients and healthcare teams.
- Maintained accurate patient records and ensured confidentiality.
- Facilitated patient admission/discharge paperwork.
- Supported standard operating procedure development during HIS transition.
Clinical System Implementation Support
Grand River Hospital
Kitchener, ON
02.2019 - 02.2019
- Supported clinicians using Oracle Health Millennium system.
- Liaised between clinical users and IT teams.
- Provided guidance on system use and escalated issues for resolution.
Customer Service Specialist
Allianz Global Assistance
Kitchener, ON
06.2016 - 01.2019
- Triaged travel insurance claims and medical emergencies.
- Answered benefit inquiries and located global providers.
- Maintained a positive client service experience under pressure.
Administrative Assistant
B&N Delivery Service
Cambridge, ON
01.2014 - 01.2016
- Handled payroll, office supplies, and recordkeeping.
- Managed correspondence and performed bookkeeping duties.
Education
Medical Office Administration Diploma - undefined
Medix College
Kitchener, ON01.2016
Skills
- Medical Terminology, HIS/EMR Experience
- Microsoft Office Suite (Advanced)
- Patient Intake, Records Management
- Time Management & Organization
- Exceptional Communication
- Conflict Resolution, Critical Thinking
- Friendly, Compassionate Attitude
- Event Management
- Social Media Marketing
- Problem Solving, Multitasking
Timeline
Pet Care Specialist / Pet Waste Disposal Technician
Courtney's K9 Care
02.2020 - Current
Clinical Secretary, Oncology Inpatient Registration
Grand River Hospital
09.2019 - 02.2020
Clinical System Implementation Support
Grand River Hospital
02.2019 - 02.2019
Customer Service Specialist
Allianz Global Assistance
06.2016 - 01.2019
Administrative Assistant
B&N Delivery Service
01.2014 - 01.2016
Medical Office Administration Diploma - undefined
Medix College