Courtney Terry
Beaverton,ON
Summary
I have a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. I strive to demonstrate the ability to leverage communication and problem-solving skills to enhance customer experience. I am always willing to learn new skills, increase education in a new field and excited to learn from all facets of a company.
Overview
13
13
years of professional experience
Work History
Finance Administrator
Newmarket Precast Concrete Products
Uxbridge, ON
01.2020 - Current
- Reconciled accounts and investigated variances.
- Ensured timely payment of vendor invoices, maintaining strong relationships with suppliers and partners.
- Updated daily transaction records to assist with payroll and billing administration.
- Supported month and year-end close processes, ensuring accurate and timely submission of financial statements.
- Prepared and posted receipts and deposits to facilitate standard bookkeeping.
- Prepared bi-weekly payroll for 20 employees and maintained all associated files.
Legal Assistant
MacLennan Law Office
Gravenhurst, ON
04.2014 - 12.2019
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Dealt directly with clients in finding solutions to their concerns in a timely, efficient and professional manner,
- Met with clients regarding Estate matters, handling the file from start to close.
- Worked directly with the local township in processing township documents, inquiries and all registering of legal documents.
Retail Administrator
Sobeys
Gravenhurst, ON
08.2013 - 04.2014
- Streamlined inventory management processes for increased accuracy and reduced stock discrepancies.
- Managed vendor relationships effectively, negotiating contracts for better terms and pricing options.
- Strengthened customer relations through personalized follow-ups on purchases, inquiries or concerns.
- Served as a reliable point of contact for customers and staff, fostering a positive work environment and promoting teamwork.
- Changed all weekly sales items in the computer as well as on physical shelves.
Server
Dock on the Bay
Gravenhurst, ON
02.2013 - 08.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Front Desk Receptionist
Taboo Muskoka Resort & Golf
Gravenhurst, ON
03.2012 - 01.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed overnight stays.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Legal Assistant
Loyalist College of Applied Arts And Technology
Online 04-2016
Hotel & Resort Administration
Georgian College
Barrie03-2012
Timeline
Finance Administrator
Newmarket Precast Concrete Products
01.2020 - Current
Legal Assistant
MacLennan Law Office
04.2014 - 12.2019
Retail Administrator
Sobeys
08.2013 - 04.2014
Server
Dock on the Bay
02.2013 - 08.2013
Front Desk Receptionist
Taboo Muskoka Resort & Golf
03.2012 - 01.2013
Legal Assistant
Loyalist College of Applied Arts And Technology
Hotel & Resort Administration
Georgian College