Courtney Taylor
Murrieta
Summary
Professional and Experienced Server Trainer at Lazy Dog Restaurant & Bar for 17 years. Proficient in multitasking, attention to detail and enhancing customer service. Utilized Aloha and Clover systems for efficiency, demonstrating strong communication and organizational skills. Adaptable and proactive in problem solving with effective solutions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server Trainer
Lazy Dog Restaurant & Bar
04.2007 - Current
- Attention to detail and multitasking with taking customer orders, ensuring quality and accuracy and communicating any special needs.
- Trained new servers ensuring company standards, attention to detail for providing excellent customer service and comprehension of menus.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Actively lead and participated in team meetings with the training team to discuss strategies for increasing efficiency, consistency and improving customer experiences.
- Evaluate team performance and provide constructive feedback to encourage improvement
- Operate a variety of software systems including Aloha and Clover
- Maintain an organized workflow to ensure timely completion of tasks
Cashier and Server
Marie Callenders Restaurant
06.2004 - 03.2007
- Strong knowledge of food and beverages and understanding of store protocols
- Applied time management and organizational skills
- Worked with POS systems to place orders
- Demonstrated multitasking skills by managing multiple tables without compromising service quality
Education
Bachelor of Arts - Multiple Subject
Concordia University
Irvine, CA05-2008
Skills
- Attention to Detail
- Accountable
- Strong Communication Skills
- Ability to Multitask
- Customer Service
- Organized
- Reliable
- Time-Management
Certification
California Food Handler Card
Timeline
Server Trainer
Lazy Dog Restaurant & Bar
04.2007 - Current
Cashier and Server
Marie Callenders Restaurant
06.2004 - 03.2007
California Food Handler Card
Bachelor of Arts - Multiple Subject
Concordia University
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