Courtney Smith
Angus,ON
Summary
Spirited and certified heavy equipment parts professional with 2+ years of service to Brandt looking to fulfill the Heavy Equipment Parts & Service Advisor role. I'm adept at establishing positive rapport with customers, upselling products and building loyal clientele. Accomplished at upselling orders and suggesting additional accessories. I multitask to provide individualized service to customers in demanding and high-volume settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Parts Professional
Brandt Tractor LTD
12.2024 - Current
- Build Customer Relationships, Customer Service, Cold Calls/Upselling, Sales, Parts Lookup/Problem Solving, Parts Ordering/Receiving, Inventory Management, Invoicing/Billing, Shipping/Receiving, Use of Multi Line Phone System
Assistant Parts Manager
Mac Lang Chrysler Orillia
05.2019 - 06.2021
- Business Development, Cold Calls/Upselling, Created sales goals/targets and exceeded them on a regular basis, Oversee all day to day operations of the parts department, Parts Ordering/Receiving, Parts Look Up/Problem Solving, Shipping/Receiving, Inventory Management, Use of Multi Line Phone System, Sales to wholesale customers as well as the general public, Manage staff - ie: hiring/firing, create custom work plans for specific roles etc
Business Development Manager/Warranty/Service/Tower Operator
Cavalcade Ford
07.2018 - 05.2019
- Business Development, Develop New Customer Relationships/Build on Existing Ones, Cold Calls/Upselling, Promotions – Create, initiate and executed, Booking Appointments, Service Advisor, Tower Operator, Filing, Customer Service, Use of multi line phone system
Parts Manager
Zenetec Collision, Glass and Detailing
01.2015 - 07.2018
- Shipping/Receiving, Process all invoices for parts and sublet work, Provide all technicians with required parts and supplies, Manage shop staff, Maintain a great relationship with all vendors, Accounting for the parts department, Work with appraisers, vendors and technicians to ensure all parts are correct and trouble shoot whenever needed, Maintain an accurate inventory for supplies and parts within the parts department.
Education
Ski Resort Operations & Management -
Georgian College
Barrie, ONSkills
- Customer Service/Relationship Building
- Cold Calling
- Sales
- Business Development
- Branding
- Account Management
- Management
- Retail Sales
- Merchandising/Marketing
- Warehouse Operations
- Returns processing
- Improving customer satisfaction
Certification
- John Deere Certified Parts Professional
- DitchWitch Parts – Bronze
- JHSC Certified 2024
- First Aid & CPR Level HCP – 07/2021 – 07/2024
- Canadian Ski Coaches Federation - Certified Level 1Ski Race Coach
- CASI Level 1 Snowboard Instructor
- Smart Serve
Timeline
Certified Parts Professional
Brandt Tractor LTD
12.2024 - Current
Assistant Parts Manager
Mac Lang Chrysler Orillia
05.2019 - 06.2021
Business Development Manager/Warranty/Service/Tower Operator
Cavalcade Ford
07.2018 - 05.2019
Parts Manager
Zenetec Collision, Glass and Detailing
01.2015 - 07.2018
Ski Resort Operations & Management -
Georgian College